All you need to know this week about loyalty & CX: GLO Interview with Joe Mason, Allianz Partners (Insurance) • Launch of GLO Careers • iSeatz 2024 Travel Trends report • Alaska Airlines • Air Canada • Turkish Airlines • Riyadh Air • Emirates • Etihad • Delta • IAG Loyalty • Qatar • Southwest • Delta • American • Accor • OMNI • Hilton • Marriott • Renaissance Hotels • Expedia • McDonald's • Nectar • Pizza Hut • Target • Oracle, etc.
GLOFeatured:
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GLO Interview with Joe Mason, Chief Marketing Officer, Allianz Partners 0:00 – Introduction • 1:29 – Key milestones • 3:32 – Importance of loyalty • 6:14 – Key trends, opportunities and challenges • 13:17 – One prediction for the loyalty ecosystem in 2024 • 14:40 – Allianz products and solutions to improve CX and customer loyalty for partners • 18:29 – On digital innovation • 19:17 – On partnerships |
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GLO new features: CAREERS & JOBS GLO is launching Careers & Jobs portal – please scroll down for latest global careers & jobs in loyalty, rewards & CX. |
Airlines & Alliances News:
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World Travel Awards reveals finest 2023 brands Winners include: Star Alliance wins World’s Leading Airline Alliance 2023 • Emirates wins World’s Leading Airline Rewards Programme 2023, World’s Leading Airline Brand 2023 and World’s Leading Airline Inflight Entertainment 2023 • Qatar Airways wins World’s Leading Airline 2023 • Etihad Airways wins World’s Leading Airline – Customer Experience 2023 • St. Regis Hotels & Resorts wins World’s Leading Luxury Hotel Brand 2023. |
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iSeatz 2024 Travel Trends Report Latest survey data indicates a sustained demand for travel next year, especially among younger generations, and a shift to earlier travel planning |
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The combined company to maintain Alaska Airlines’ and Hawaiian Airlines’ strong, high-quality brands, supported by a single, compelling loyalty offering. |
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Air Canada is making changes to the Aeroplan program Air Canada Aeroplan is sending out advanced notice of some upcoming changes to the program’s general Terms and Conditions. The changes will be effective February 2024 as they look to curb the fraud and misuse of family sharing. |
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Turkish Airlines and Riyadh Air sign strategic cooperation Memorandum of Understanding Under this partnership, guests of both airlines will enjoy the convenience of a comprehensive interline and codeshare agreement, allowing for smooth connections across the networks of both Turkish Airlines and Riyadh Air. |
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Turkish, Vietnam airlines ink deal to expand cooperation The agreement establishes the groundwork for collaboration between the two airlines, initially focusing on cargo operations. Turkish Cargo, a subsidiary of Turkish Airlines, will explore opportunities for collaboration in Asia, a continent considered strategically important and with high potential. |
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IAG Loyalty increases the power of Avios at UK’s ultimate shopping destination, Bicester Village By simply linking a debit or credit card to their BA Executive Club account, shoppers can now easily collect Avios with every purchase spent across 150+ stores at Bicester Village, at a rate of 5 Avios to £4. |
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Emirates Christmas campaign: Have yourself a merry little Christmas with Emirates Emirates invites customers to experience a touch of Christmas for the whole month of December, with traditional treats and festive fare available across international lounges and a host of delights served inflight, ensuring the 1 million Emirates customers travelling this December fly better throughout the festive season. |
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Emirates unveils world class wine list for 2024 Emirates is introducing a new array of exceptional wines onboard global flights this month, as the previous year’s investment into wine and champagne tops AED 186 million. As part of a continuous and concerted investment into the onboard experience, Emirates boasts the most extensive wine cellar of any airline – dedicated facilities in France which currently house around 6 million bottles of fine wine, some of which won’t be served until 2037. |
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Qatar Airways named “World’s Leading Airline” at the World Travel Awards The national airline of the State of Qatar received a total of three awards: ‘World’s Leading Airline”, “World’s Leading Airline – Business Class” and “World’s Leading Airline Lounge – Business Class: Al Mourjan Business Lounge” at Hamad International Airport |
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Southwest Airlines announces “Points for a Purpose” holiday promotion for Rapid Reward members Members can donate $25 or more to select nonprofit organisations, earn 10 Rapid Rewards points per dollar, and Southwest Airlines will match the number of points in the nonprofit’s account. |
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Etihad and TAP Air sign partnership on codeshares This collaboration allows Etihad’s customers to easily access TAP’s network with a single booking, offering convenient one-stop connections to destinations such as Rio de Janeiro and São Paulo in Brazil, as well as San Francisco and Miami in the USA. Additionally, picturesque locations like São Tomé, Madeira, Malaga, Seville, Valencia in Europe, and Marrakech and Dakar in Africa are accessible through this partnership. |
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Delta will begin its final testing of new paper cups on board transcontinental flights starting in December 2023. This latest sustainability milestone underscores the airline’s commitment to innovation and progress. Pending testing, the new paper cups will be rolled out throughout Delta’s network. |
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Partnership boosts tax refunds by up to 40% for Malaysia Airlines’ frequent flyers. |
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Delta curates Faces of Travel experience with ‘Inspired Journeys’ digital art pop-up activation As an extension of our Faces of Travel initiative, Delta invited employees and members of the Los Angeles community to share accounts of memorable travel experiences, which were brought to life in real-time via digital sketch by seven commissioned emerging artists with diverse backgrounds. |
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Window shopping on a new level: Delta opens the Window Seat Shop Beginning Nov. 14, the Window Seat Shop is open to customers traveling through John F. Kennedy International Airport’s Terminal 4 and online at delta.com/windowseatshop. |
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Delta Air Lines started implementation of artificial intelligence (AI) in its pricing strategies. Delta Air Lines has initiated trials involving artificial intelligence (AI) in its pricing strategies. This recent exploration, launched within the past month, is part of Delta’s broader commitment to digital technology, an area the airline identifies as holding significant financial and operational potential. |
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Walmart+ takes flight with Delta: More to explore onboard this holiday season This holiday travel season, SkyMiles Members have even more ways to enjoy their time on board and beyond. With Delta Sync Wi-Fi, customers can shop holiday sales with an exclusive Walmart+ promotion, play new games from New York Times Games, explore new destinations from Atlas Obscura and more. |
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Delta delivers on its promises of reliability this Thanksgiving Final numbers for the full holiday period of Nov. 17-28 are still pending**. However, from Friday, Nov. 17, through Sunday, Nov. 26, Delta carried more than 5.3 million customers on more than 43,000 flights systemwide. |
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Kuwait-based low-cost carrier Jazeera Airways entered India’s travel market Jazeera Airways, a low-cost carrier based in Kuwait, recently organized an event in Mumbai to officially introduce its new social media platforms aimed at the Indian travel market. The airline highlighted the significance of social media and influencer partnerships in its marketing strategies, citing successful influencer trips to Turkey and Kuwait and collaborations on various destinations. |
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American plans expansion of high-speed Wi-Fi to nearly 500 regional aircraft American currently makes high-speed connectivity available on 900 aircraft across its fleet – the most in the industry. Beginning in 2024, the carrier intends to bring the availability of Wi-Fi to nearly 500 dual-class regional aircraft. In 2023, American became the first airline to offer streaming capability on 100% of its mainline fleet, for customers to watch video content from their favorite streaming platform, and this expanded relationship with Intelsat. |
Hotels & Hospitality News:
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Accor ALL launches global partnership with Captain Cause All over the world, members of ALL – Accor’s loyalty program – can now easily use their Reward points to support causes close to their hearts. |
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Omni Hotels and Resorts transforms Select Guest loyalty program This enhancement aims to streamline the process of achieving and retaining Select Guest Status, focusing on recognising and rewarding members for their overall experiences during their stays. |
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Hilton All-Inclusive Resorts recognised in five Travel Weekly Magellan Awards Hilton’s All-Inclusive Resorts notched up an impressive achievement, securing a Gold and four Silver awards, including two for the esteemed title of best overall all-inclusive resort/hotel. |
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Created by Ian Schrager as a result of a partnership between Ian Schrager and Marriott International, the EDITION brand has become synonymous with individualized, customized, and one-of-a-kind hospitality experiences, and The Riviera Maya EDITION at Kanai is yet another example of Schrager’s visionary magic. |
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Ascend Hotel Collection Welcomes Historic New York City Hotel to Lineup of Boutique Properties Industry’s first and largest soft brand continues expansion with opening of Mayfair Hotel.
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Apartments by Marriott Bonvoy Now Taking Reservations First Apartment-style Property opening in December giving travelers more stay options within the Marriott Bonvoy portfolio. |
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Waldorf Astoria Orlando Unveils Property-Wide Transformation First Apartment-style Property opening in December giving travelers more stay options within the Marriott Bonvoy portfolio. |
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A first of its kind program, this unique fusion of emerging tech and human touch will support Renaissance Hotels’ Signature Navigators and is available to test now at multiple properties across the US. |
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Marking Marriott’s 500th luxury property with The St. Regis Riyadh, the company’s formidable portfolio now spans 69 countries and territories with five new hotels slated to open in the final weeks of 2023 in coveted and emerging destinations around the globe. |
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Expedia Group secures new and expanded travel partnerships in Europe New partnerships announced today include Ryanair, Icelandair, Iberia Airlines and Deutsche Hospitality. |
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Mercure Hotels celebrates 50 years To mark its 50th anniversary, Mercure announced the launch of its very own ‘Bucket List’ designed to inspire guests, travelers and passionate foodies to embark on a journey of local discovery. |
Cruises:
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Star of the Seas: Royal Carribean opens next iconic vacation The Bahamas. Star’s debut lineup is now open on Royal Caribbean’s website, and Crown & Anchor Society loyalty members have special access to book today in advance of the official opening on Wednesday, Dec. 6. |
Retail & F&B:
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McDonald’s announces new targets for development, loyalty membership, and cloud technology Targeting 50,000 restaurants by 2027; ushering in fastest period of growth in brand’s history. Expanding one of the world’s largest loyalty programs from 150 million to 250 million 90-day active users by 2027. Connecting thousands of restaurants worldwide with Google Cloud technology to improve operations and customer & crew experience, beginning in 2024 |
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Targeting 50,000 restaurants by 2027; ushering in fastest period of growth in brand’s history. Expanding one of the world’s largest loyalty programs from 150 million to 250 million 90-day active users by 2027. Connecting thousands of restaurants worldwide with Google Cloud technology to improve operations and customer & crew experience, beginning in 2024 |
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Nectar and British Airways Christmas joint campaign with raffle and prize draw Nectar and British Airways launched Christmas campaign inviting its loyalty members to link their accounts and participate in the prize draw. |
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nShift study finds cash-conscious UK shoppers prefer free delivery over speedy shipments With consumer spending affected by the cost of living crisis, deliveries are becoming increasingly important for retailers to differentiate and increase sales. |
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The new NBA® 2K24 STARRY® combo is designed for one-handed gaming so players can keep their eye on the ball and unlock in-game perks |
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The campaign is boosing Viking offerswih Nectar points with 3,000 Nectar points after linking your Nectar and Viking accounts and ability to get double points (that’s 4 points per £1 spent) on your first Viking order before 10 December.
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EROSKI chooses NIQ Activate personalisation platform to boost its loyalty program Customers will benefit from tailored offers, an enriched shopping experience, and engaging advertisements, aligning with EROSKI’s loyalty programs like EROSKI Club and Club Caprabo. |
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Target Announces Holiday Giveaway with Help from Actress and Singer Hilary Duff 500 guests will win $500 in Target Circle earnings to spend like cash at Target stores and Target.com, for a one-of-a-kind holiday shopping spree. Guests enrolled in Target Circle, the retailer’s free-to-join loyalty program, by Dec. 8 will automatically be entered for a chance to win. |
Transport, Fuel Retail:
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Givex Corp. Announces Integration with Uber Direct GivexPOS’s integration with Uber Direct allows merchants to offer a seamless, first-party delivery option |
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The Fuel Rewards® Program Introduces Exclusive Offer for Grubhub and Grubhub+ Members Grubhub+ members can now earn complimentary Gold status in the Fuel Rewards® program at Shell. Anyone who uses Grubhub can link their Fuel Rewards® account to their Grubhub account and save 5 cents per gallon on their next fill-up at participating Shell stations for every $50 spent on Grubhub. |
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Promising policy shifts propel the railroad industry forward in the coming decade by fostering greater private sector involvement in railway network development, maintenance, and operations. Delve into this dynamic market and competitive landscape to uncover comprehensive global insights.
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Payments, Finance, Insurance, Wealth Mngm & Social Media:
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PayTabs unveils its expansion into card issuance As part of PayTabs Orchestration final touches to build fintech domination in the region, this proprietary solution will enable banks, enterprises, and corporates to issue co-branded Visa, MasterCard, and debit cards like RuPay, along with other local cards. |
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Gulf Bank announces the 10 winners of AlDanah monthly draw Gulf Bank’s AlDanah account is the only account in Kuwait, that rewards customers for their loyalty by providing loyalty chances, and transfers your chances of winning from the previous year to the next year, as part of a program that rewards customers for their loyalty to Gulf Bank. |
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Milk Coin (MLK) is newly listed on Bybit, one of the largest crypto exchanges in global As the part of its new listing celebration, newly registered users who deposit or trade Milk Coin on Bybit will get rewards. Exciting collaboration with MiL.k and Bybit is ready to meet global users. |
Loyalty Solutions & Technologies:
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Eagle Eye appoints new Chief AI Officer Jean-Matthieu Schertzer Named Chief Artificial Intelligence Officer of Untie Nots, Part of the Eagle Eye Group, to Usher in New Era of Retail Personalisation and Customer Centricity |
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Oracle Named a Leader in 2023 Gartner® Magic Quadrant™ for CRM Customer Engagement Center Report highly rates Oracle Fusion Service for Completeness of Vision and Ability to Execute. |
Careers & Jobs:
Source: GLO
