All you need to know this week about loyalty & CX: Join GLO Loyalty panel at WAF • Delta program changes • GOL Smiles relaunch • Emirates • Qatar Airways • Amelia • Aeromexico • United • Jetblue • Norwegian • Aeroplan • AirAsia • Virgin Red • Swiss • Saudia • Air India • Iberia • IHG • Hyatt • Four Seasons • Marriott • Melia • Wyndham • Mastercard • Nestle • Starbucks • Kroger • Deloitte • Which study • Forrester report • Xoxoday • SAS report, etc.
GLOFeatured:
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Attend World Aviation Festival 2023 as GLO member for FREE or with 25% discount!GLO Airlines & Airports members get Free Entry. All other members have 25% discount of listed price. Please contact us for member discount code. |
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WAF brings together world’s airlines, airports and their most senior executives in charge of software, services, marketing and distribution. GLO is hosting session focusing on loyalty with experts from Emirates, Lufthansa MIles & More, Mastercard, Etihad and Allianz Insurance discussing loyalty strategies in 2024 and beyond. |
Airlines & Alliances News:
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IATA reports that planes were full in July In July 2023, there was a notable surge of 26.2% in total traffic measured in revenue passenger-kilometers (RPKs) compared to July 2022. This increase means that on a global scale, traffic has now rebounded to 95.6% of pre-pandemic levels. Domestic traffic experienced a substantial upswing in July, marking a 21.5% rise when compared to July of the previous year. Impressively, it surpassed July 2019 results by 8.3%. |
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Delta changes to frequent flyer program From 2024 status requirements will no longer be based on the number of flights and distance traveled. Instead, customers will need to spend $6,000 to reach Silver status. Those aspiring to attain the upper-level Diamond status will need to spend $35,000 annually. |
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Simplified paths to Status, more ways to earn: Delta transforms its SkyMiles loyalty program Delta’s award-winning SkyMiles Program will use MQDs as the single qualifier toward Medallion Status and offer new and enhanced ways to earn Status – both on the ground and in the air. The airline will also make changes to Delta Sky Club access for some American Express Card Members. |
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Delta’s 12Status SkyMiles loyalty program returns for another Seahawks’ season Originally launched ahead of the 2016 season, the loyalty program rewards Seahawks fans for the team’s performance on the field with miles through the Delta SkyMiles(R) program and other exclusive benefits. |
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Oat milk creamer, seasonal beers and tequila now boarding! With the change in seasons comes big changes for customers’ food and beverage experience on board, including refreshed drink and snack selections, new chef-curated dishes, Delta One service enhancements, exclusive pre-select meal options and more. |
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GOL is implementing a gamification model that will distribute rewards and benefits at various points in the customer’s journey, rather than just when the customer reaches a new loyalty tier. This is a pioneering approach in the industry with the aim is to create a more straightforward, flexible, and transparent loyalty program that brings customers closer to the group and recognizes those who choose to travel and earn miles with GOL and the Smiles program. |
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Prost! Emirates toasts Oktoberfest onboard and in lounges Emirates will be toasting the world-renowned German festival Oktoberfest, with traditional Bavarian cuisine and beloved German entertainment onboard flights to and from Munich, Hamburg, Düsseldorf, and Frankfurt, as well in select airport lounges, between 16 September and 3 October. |
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Emirates ushers in Rugby World Cup 2023 excitement with renowned referee, Jaco Peyper As a Worldwide Partner of Rugby World Cup 2023, Emirates enjoys significant branding presence throughout the tournament, including Television Match Official branding, as well as hospitality and ticketing rights. The airline will also roll out a fan activation zone this year in Paris, Lyon and Marseille with exciting “fly better” initiatives. At the airline’s world-class hospitality chalet, guests can look forward to exclusive tasting sessions, in partnership with LVMH. |
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Emirates to go all A380 to Sydney by November, plans return to Adelaide Further building on its commitment to provide customers expanded access to its route network,Emirates has announced that it will be upgrading its services to Sydney to an all-A380 operation. With all three of Emirates’ slots already in use at Sydney airport, the airline is able to commit nearly 2,000 extra weekly seats with the upgrade to its double-decker aircraft on its third daily flight, starting 4 November 2023. |
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Using the Dubai Department of Economy and Tourism’s already established Dubai College of Tourism (DCT) online platform, travel professionals in South Africa have free access to various online courses and training resources to help them develop the essential skills required to enter the industry or expand their abilities, improve their knowledge around industry systems and processes, ultimately helping them to maximise their career potential and employability. |
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Emirates becomes Global Partner and Official Airline of the 37th America’s Cup
As Global Partner and Official Airline, Emirates will benefit from strategic branding placements. Branding will also include AC37 chase boats and event boats, as well as the official stage and prize giving areas. The airline will also have sponsorship visibility across the event’s channels including social, digital, media, live events and other official materials, in addition to Race Village activations and hospitality. |
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Qatar Airways and Xiamen Airlines Launch New Codeshare Partnership Under the cooperation agreement, Xiamen Airlines will launch daily flights between Beijing’s Daxing International Airport and Hamad International Airport, the home of Qatar Airways with its modern and state-of-the art Boeing 787-9 aircraft. |
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Qatar Airways and BWT Alpine F1 Team Count Down to the Qatar Airways Qatar Grand Prix 2023 Qatar Airways, the 7-time World’s Best Airline, is now the Official Airline Partner of BWT Alpine F1 Team as part of a multi-year agreement and will be working together to promote the Qatar Airways Qatar Grand Prix 2023. The partnership comes after the announcement of Qatar Airways’ Official Airline and Global Partner with Formula 1®(F1®) earlier this year. |
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The remarkable milestone has been set by QVISION’s organisation of leading events, including Qatar Airways 25th Anniversary Celebration, IATA’s 78th Annual General Meeting Gala, and Qatar Airways live Formula 1® & Motorsports Festival
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Katrina Kaif, renowned for her global appeal and elegance, embodies the shared commitment to excellence as she reunites with Etihad. Her association with the airline will be unveiled through a captivating series of videos to be showcased across Etihad and Katrina’s social channels. |
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Starting October 5, Aeromexico will begin a new phase of growth at Felipe Angeles International Airport (AIFA) and will be connecting 13 destinations through more than one thousand monthly departures and arrivals, which means a 40% growth in its operation and a total offer of more than 120 thousand seats each month. |
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Aeromexico Hires Amelia to Transform CX As a Digital Airline Agent Lanham Napier, President and Chairman of Amelia, said: “AI is the ideal remedy for some of the travel industry’s most pressing challenges. Conversational AI digital agents are becoming critical for success. By hiring Amelia, Aeromexico demonstrates its continued leadership in the airline industry and its dedication to delivering top-tier customer service. We are honored to be a part of its ongoing digital transformation journey.
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“We are committed to long-term growth, especially in areas such as New York, Boston and Florida. This agreement will allow us to expand our service in these cities and ensure that customers have even more access to affordable, nonstop flights for their travel needs,” said Drew Wells, chief revenue officer, Allegiant. |
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Norwegian welcomed 2.1 million passengers in August Norwegian had 2.1 million passengers and a load factor of 85.2 percent in August. Regularity was particularly high with 99.6 percent of all scheduled flights taking place. During challenging circumstances, such as the high winds and floods caused by Storm Hans in Southern Norway, as well as the air traffic troubles in the UK, Norwegian made sure travellers reached their destinations as smoothly as possible. |
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Norwegian launches new routes and tickets for next summer Norwegian releases tickets for the summer 2024 programme. A total of 279 routes are now available and bookable for next year’s spring and summer season. Norwegian also launches new routes from Tromsø to Berlin, Paris and Bergamo/Milano. In addition, more destinations for next summer will be added during the autumn. |
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Ethiopian Airlines Wins Best African Airline Award at Business Traveller Awards 2023 The year 2023 has been very special for Ethiopian Airlines as it has won much-coveted multiple industry awards from Business Traveller Awards to SKYTRAX World Airline Awards, to APEX Passenger Choice Awards among others. Ethiopian success has been demonstrated in both passenger and cargo and logistics services in its vast network across the globe. |
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Aeroplan Introduces Fourth Night Free Hotel Offer for all Aeroplan Credit Cardholders Since the launch of HotelSavers in 2022, Aeroplan members have saved on more than 140,000 nights booked with points. Using the Fourth Night Free offer, credit cardholders can now multiply their points savings of up to 30 per cent when booking at more than 300,000 hotels, including HotelSavers properties. |
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Business Traveller Awards 2023 Singapore Airlines won an impressive five awards this year, for Best Airline, Best First Class, Best Economy Class, Best Cabin Staff and Best Asian Airline. |
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Air Asia is the big winner at the World Travel Awards AirAsia has once again been named Asia’s Leading Low-Cost Airline for an unprecedented eighth consecutive year and Asia’s Leading Low-Cost Airline Cabin Crew for the seventh consecutive year at the World Travel Awards (WTA) Asia and Oceanea. |
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AirAsia Superapp wins award at the World Travel Awards (Asia) AirAsia Superapp emerged victorious in a fiercely competitive field of nominees, which included established names like Agoda, Trip.com, and MakeMyTrip.
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Journify, the travel experience and lifestyle platform of Malaysia Aviation Group (MAG), is enhancing the way customers discover, plan and shop for their travel needs with new products and merchants aimed at providing seamless end-to-end experiences. Committed to expanding its services to enhance customers travel experience even further; Journify is thrilled to announce two new partnerships with Tourplus and Flowerchimp, which aims to elevate the airport travel experience to greater heights. |
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Make your point: Buy, gift and transfer points with Virgin Red Virgin Red are giving UK and US members more ways to top up their balance by making it simpler than ever to buy, gift and transfer points. Between 12 September and 18 September 2023 Virgin Red members will be treated to 50% more points for every purchase they make, meaning that for every 1,000 Virgin Points members will get a whopping 1,500!
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SWISS to expand its short- and long-haul networks in Summer 2024 SWISS is set to tangibly expand its route network in its 2024 summer schedules, adding two new long-haul destinations to be served from Zurich and two new points within Europe. Its intercontinental network will see the addition of Washington, DC in the USA and Toronto in Canada; and its European network will be enlarged with new services to Košice in Slovakia and Cluj-Napoca in Romania. |
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SWISS welcomes Canton Geneva aboard SWISS will be offering culinary delights from Canton Geneva to its First and Business Class guests on its long-haul services from Switzerland. The new meals, which form the latest chapter in the company’s ‘SWISS Taste of Switzerland’ inflight foodservice programme, have been created by Olivier Jean, the executive chef at the luxury The Woodward hotel. SWISS’s Premium Economy Class travellers can also enjoy a three-course meal featuring specialities from the Geneva region. |
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SWISS to enlarge Premium Economy cabin for its Airbus A350s SWISS has reached a further milestone in its project to add the Airbus A350-900 to its aircraft fleet: the cabin layout for the new long-haul twinjet has now been completed, finalizing how many seats will feature in each cabin class. SWISS’s new Airbus A350-900s will seat a total of 242 passengers. And its Premium Economy Class will be larger than those on its existing long-haul aircraft types at 38 seats, reflecting a growing demand for such premium leisure air travel. |
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Pilot API scheme demonstrates real benefits for customers with quick access to Cathay Cargo inventory and booking through freight forwarder’s own system
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The Four Seasons Private Jet Experience Lands in Madrid This Month The much anticipated Four Seasons Private Jet Experience, the quintessential icon of luxury in the skies, landed in Madrid this month as part of its exciting Ancient Explorer 2023 itinerary. The Spanish capital represents the last stop on a route that began on August 16 in Miami and has visited ten destinations on an extraordinary journey of discovery.
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Saudia Becomes First Airline To Operate to and from Red Sea International Airport Capt. Ibrahim Koshy, CEO of SAUDIA, said: “Today’s agreement marks a new chapter in Saudi Arabia’s aviation history. As wings of Vision 2030, SAUDIA’s contribution is to be an enabler in attaining giga projects targets, and our involvement as the first airline to operate from and to Red Sea International airport is a source of pride for us all. This agreement will strengthen our position in the Kingdom and allow us to collaborate with RSG and daa International to boost tourism…” |
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Air India signs interline pact with Bangkok Airways Air India’s passengers can enjoy convenient connections with Bangkok Airways flights to 10 cities in Thailand and neighbouring Laos and Cambodia following the signing of an interline agreement. The scope of the agreement between the two airlines includes Inter Airline Through Check-In (IATCI) implementation. |
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United Opens Two New Clubs in Denver, Including Its Largest Club in the World “The new United Club locations are designed and operated to reflect feedback from our customers and match the way their travel has evolved in recent years,” said Alexander Dorow, United’s Head of Clubs & Lounges. “We’re growing our hub in the Mile High City, and the expansion and renovation of United Club locations represents our commitment to Colorado and our customers’ experience.” |
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Aegean Announces Second Quarter & First Half 2023 Financial Results Consolidated revenue reached €449,1 mil. in Q2-23, 37% higher than Q2-22. Pre-tax Profit reached €67,3 mil. and Net Income €51,5 mil. from Net Income of €10,8 mil in Q2-22. The Group offered 22% more seats following its network expansion, bringing an even higher increase of 28% in passenger traffic and welcoming 4,1 mil. passengers from 3,2 mil. in Q2-22. Load factor reached 82,6% from 79,2% in Q2-22. Network expansion with the addition of 16 new international routes. |
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Iberia and Iberia Express, the Most On-Time Airlines in Europe this Summer Iberia and Iberia Express continue their leadership as the most punctual airlines in Europe in July and August, the busiest months of the year. Furthermore, both airlines have been among the most punctual in the world in August: Iberia was the third most punctual network airline and Iberia Express the second among low-cost airlines, as confirmed by the report from the consulting firm Cirium, which specialises in aviation analysis. |
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The alliance between ArcelorMittal, Holcim, Iberia and Repsol aims to jointly move toward net zero emissions in 2050 and, at the same time, will provide a boost to industry, a key factor in creating employment and progress, as they advance in their transformation toward a more sustainable model.
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Hotels & Hospitality News:
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IHG Hotels & Resorts Revolutionizes Booking Experience through Next-Gen Cloud Solutions The enhanced booking experience empowers guests to select individual room attributes such as a higher floor or a room with a view. Guests can also personalize their stays with various enhancements including IHG One Rewards elite-qualifying bonus points, Food & Beverage credits, lounge access, special in-room welcome amenities or pre-paid parking – all as part of the redesigned booking flow. |
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Super six! Hotel Indigo growth hits new heights for IHG Hotels & Resorts in Southern Europe Opening soon, Hotel Indigo Bordeaux looks forward to welcoming guests in France this Autumn, whileHotel Indigo Trieste – Palazzo Kalister, Hotel Indigo Florence and Hotel Indigo Turin in Italy, Hotel Indigo Jerez in Spain, and Hotel Indigo Faro in Portugal have been signed as IHG continues to expand its footprint across its southern European markets. It’s the latest milestone in the rapid growth of the Hotel Indigo brand, which has 145 open hotels and 128-strong pipeline globally. |
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IHG Hotels & Resorts expands Philadelphia presence with new Holiday Inn opening Watermark Hospitality Group said: “Holiday Inn is an iconic brand that has set – and continues to set – hospitality industry standards, and we welcome the opportunity to work with IHG to introduce what we believe will become one of the standout, must-visit properties for the brand and our region.” |
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During one of the most compelling soccer seasons to date, IHG is offering an unforgettable experience for only 10 IHG One Rewards points – an amount that’s never been offered before. Members will have the opportunity to attend a match like a VIP and secure a coveted spot for themselves and a guest in a suite at Soldier Field in Chicago, allowing them to watch one of the greatest soccer players of all time at the Oct. 4 Chicago Fire FC vs. Inter Miami CF match. |
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IHG Hotels & Resorts and Alfursan reveal exclusive partnership for Saudi National Day The limited-time collaboration will bring travellers a unique ‘3X Miles’ offer, allowing guests to earn triple miles when booking at IHG Hotels & Resorts properties worldwide |
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The Global Traveler readers have once again voted Meliá Hotels International as the best hotel group in the world in the leisure segment; a distinction that, on this occasion, comes in addition to those of “Best hotel chain in the Caribbean” and “Best all-inclusive resorts” for its Paradisus by Meliá brand, which has just made its debut in the Canary Islands with the Paradisus Salinas Lanzarote and Paradisus Gran Canaria hotels. |
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Virgin’s exclusive offer: Earn 10 points per £1 with Booking.com and Virgin Red For stays in the UK and Europe Virgin Red members can earn an amazing 10 points for every £1 spent (normally eight points per £1) with Booking.com until 1 October 2023.
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Wyndham Elevates the Hotel Ownership Experience, Launches New Owner and Guest Engagement Platforms “Every day we’re helping our owners open doors to best-in-class technology, more efficient operations, better guest experiences and more profitable hotels,” said Geoff Ballotti, president and CEO, Wyndham Hotels & Resorts |
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The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali Unveils Its Breathtaking Revamp The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Balicelebrates a momentous 32-year milestone as it gracefully concludes its full-scale transformation, a tribute to the captivating nature and indigenous Balinese culture that surrounds it. The resort is now welcoming guests to its elevated rooms, restaurants and facilities adorned with elements that cherish heritage combined with modern elegance. |
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Super six! Hotel Indigo growth hits new heights for IHG Hotels & Resorts in Southern Europe Opening soon, Hotel Indigo Bordeaux looks forward to welcoming guests in France this Autumn, whileHotel Indigo Trieste – Palazzo Kalister, Hotel Indigo Florence and Hotel Indigo Turin in Italy, Hotel Indigo Jerez in Spain, and Hotel Indigo Faro in Portugal have been signed as IHG continues to expand its footprint across its southern European markets. It’s the latest milestone in the rapid growth of the Hotel Indigo brand, which has 145 open hotels and 128-strong pipeline globally. |
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“In the heart of one of Europe’s most vibrant cities, Munich Marriott Hotel City West will become a true flagship property for Marriott Hotels as we continue to deliver elevated, contemporary design and enhanced guest experiences,” said Sandra Schulze-Potgieter, Vice President, Premium & Select Brands, Europe, Middle East and Africa, Marriott International. |
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“We are delighted to welcome guests to the re-imagined Radisson Blu Pune Hinjawadi. The hotel’s strategic location in the heart of Hinjawadi, coupled with its modern amenities and dining options, makes it a preferred choice for both business and leisure travelers. This reopening marks an exciting chapter in our commitment to providing exceptional hospitality experiences…” – Zubin Saxena, Managing Director & Area Senior Vice President |
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Riviera Masters Open Tennis Tournament To Debut At Four Seasons Astir Palace Hotel Athens Open to seasoned pros and passionate amateurs of all levels, Hotel guests and residents alike, the tournament is set to be a thrilling showcase of talent, competition and fine sportsmanship set against a backdrop of Astir Palace’s 30-hectare (75-acre) oceanside pine-clad haven. While the serves on court are set to dazzle, legendary Four Seasons service off-court will be in full swing throughout the weekend, keeping spectators and players happily spoiled with courtside culinary specialities. |
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W Hotels Debuts a Vibrant New Luxury Playground With the Opening of W Macau – Studio City “The opening of W Macau – Studio City ushers in a new, modern style of highly-experiential hospitality in a city famous for its traditional approach to opulence,” said George Fleck, Vice President and Global Brand Leader, W Hotels. “We are excited to bring the W brand’s unique and unpretentious vibe to Macau and appeal to the next generation of luxury travelers through our contextual approach to design and commitment to the guest experience. It’s a new chapter for Macau and for W.” |
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World of Hyatt Kicks Off Football Season by Extending Relationship with Rookie Jalin Hyatt “We are immensely proud of Jalin for his outstanding performance during pre-season and thrilled to extend our collaboration with such an emerging talent who shares our name,” said Mark Vondrasek, Chief Commercial Officer, Hyatt. “We originally started working together when Jalin was a college athlete, and we couldn’t be happier to continue cheering him on as he graduates into pro status.” |
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Celebrate Rewarding Stays with World of Hyatt Bonus Journeys Starting now, World of Hyatt members can register to earn 3,000 Bonus Points for every three eligible nights completed after registration between October 6, 2023 and November 30, 2023 at more than 1,250 Hyatt hotels and resorts around the world, up to 21,000 Bonus Points under this offer. |
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Ennismore & Banyan Tree Group Ink Deal With Dubai Holding To Bring Banyan Tree To Bluewaters Banyan Tree Dubai will replace the existing Caesars Palace Dubai and following a phased stage of brand related upscaling improvements, the repositioned resort will feature 179 rooms, including 30 suites and a brand-new four-bedroom villa with its own private entrance, pool and beach. |
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Marriott International Signs Agreement to Bring Autograph Collection Hotels to AlUla in Saudi Arabia “We are delighted to work with AlUla Development Company to bring Autograph Collection Hotels to an exciting destination for global travellers to discover in Saudi Arabia,” said Chadi Hauch, Regional Vice President, Lodging Development, Middle East, Marriott International. “Autograph Collection Hotels feature curated properties that celebrate individuality, and AlUla is an ideal fit with its unique sense of place and history.” |
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The #OpenpARTy concept is part of the brand’s global #OpenToCreativity program, collaborating with arts & design communities to stir up energy and infuse each ibis Styles hotel with a one-of-a-kind vibe, nourishing the creative souls of its guests and showcasing the creative work of neighborhood artists. Soon in play at more than 40 ibis Styles hotels, #OpentoCreativity and the #OpenpARTy series are just getting started. |
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Tap and Tip: Travel and Hospitality Embrace Digital and Instant Payments While travel is making a comeback, consumers continue to grapple with limitations on both their time and finances. Despite inflationary pressures, travel remains one of the few discretionary expenses people are reluctant to give up. However, tight budgets and hectic schedules are compelling more individuals to turn to digital resources for assistance in planning their journeys. |
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Following the August summer break, ISA – the roguish Asian-Mediterranean fusion restaurant and cocktail bar at Four Seasons Hotel Madrid – reopened on September 6, 2023 with an exciting change of menu. It has also been included in the prestigious Michelin Guide Spain and Portugal 2023 as a recommended restaurant. In the words of those responsible for the guide, this recognition “is testament to its commitment to quality and culinary excellence”. |
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Baha Mar, the Caribbean’s leading integrated luxury resort of choice located in Nassau, The Bahamas, reveals the full lineup of events happening at The Bahamas Culinary & Arts Festival at Baha Mar on October 27-29, 2023. Galvanizing this year with even more spectacular experiences and innovative programming – welcoming an all-star roster of tastemakers – the festival is filled with interactive celebrity chef demos, intimate and unique master classes and live performances. |
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Four Seasons Hotel Nashville Invites Fans To The “Titan Up Terrace” At Mimo This Football Season A short walk from Nissan Stadium, Mimo Restaurant and Bar offers an immersive Titans experience with dedicated gameday food and drink specials and exciting music-oriented fan giveaways while hosting a live pre-game radio broadcast in partnership with “Nashville’s Rock Station,” 102.9 The Buzz |
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“The timing is right for us to add a COO to our leadership team as we double down on our commitment to elevating our brand and elevating the guest experience,” said Omni President Kurt Alexander. “Vince’s tenure leading operations for Four Seasons with a keen focus on quality ensures he will immediately be a key resource for our brand.” |
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Jad Moukheiber appointed Chief Legal Officer and Member of the Management Board at Kempinski Hotels Kempinski Hotels has appointed Jad Mouhkheiber as Chief Legal Officer (CLO) and Member of the Management Board. In this role he will lead the overall legal function of the luxury hotel group overseeing all areas of Legal, Compliance, Risk Management and Corporate Governance and providing legal counsel to all stakeholders. As an experienced professional, Jad Moukheiber has worked with the United Nations Environment Program as a Legal Advisor at the Regional Office for West Asia, based in Bahrain. |
Cruises:
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Oceania Cruises Unveils Inaugural Season Sailings for Allura Frank A. Del Rio, President of Oceania Cruises, commented: “Excitement is already building in advance of Allura’s debut. This beautiful new addition to our family embodies the dynamic and dazzling future of Oceania Cruises. Allura heralds the ultimate evolution of our onboard experience, and her Inaugural Season is designed to entice curious world travelers, to allow them to reconnect with well-loved favorite destinations and discover new ones for the first time.” |
Retail & F&B:
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“Which” study: Supermarket loyalty cards A recent study by “Which” reports that supermarkets increase prices to create the perception of discounts for customers who use loyalty cards. |
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Nestlé and Starbucks Celebrate Five Years of their Global Coffee Alliance “We are proud of the work we have achieved together,” said Mark Schneider, CEO, Nestlé S.A. “Nestlé and Starbucks are deeply committed to growing this business. The results show that. The outstanding collaboration between the two teams is based on common shared values and a commitment to deliver exceptional coffee that is responsibly and sustainably sourced. I look forward to taking our partnership to new heights.” |
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Kroger Feels Impacts of Low-Income Shoppers’ Trade-Down Amid SNAP Cuts McMullen emphasized, “We are creating more engagement with customers through personalization, offering more targeted and effective promotions… and our seamless ecosystem is resonating with customer needs and allows us to derive increased loyalty.” |
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Splitit Enables AliExpress’ Shoppers to ‘Pay After Delivery’ in the US Pay After Delivery is Splitit’s latest service that allows consumers to pay for goods after delivery via a custom-branded experience embedded in the AliExpress checkout flow. Splitit’s flexible technology platform, coupled with Checkout.com’s payment-acquiring capabilities, enables AliExpress shoppers to pay after delivery with their existing credit card. |
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Revolve study: Easier Checkout Drives Conversions, Says Fashion eTailer Revolve Earlier this year, Revolve teamed up with one-click checkout solution provider Bolt and performed an A/B test on the retailer’s website. The findings from the test revealed that the shoppers using Bolt experienced a 4% increase in sales compared to the control group. |
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High Tide Launches “Cabanalytics Consumer Insights” to 1.1 Million Cabana Club Members Cabanalytics Consumer Insights (CCI) Creates a High-Margin Revenue Opportunity for the Company Through Ad Revenue Generation, Subject to Federal and Provincial Regulations. CCI Will Further Solidify the Loyalty Loop With Our Club Members, Product Innovators, Brand Manufacturers and Licensed Producers. The Company Plans to Extend and Expand CCI Distribution to its Global Customer. Database of 4.6 Million in the Coming Months |
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Danielle Chapel, Director of Marketing at Black Oak Casino & Resort, commented on the expanded relationship, stating, “Our collaboration with QCI has been nothing short of transformative. The QCI Enterprise Platform has already delivered tangible results, enhancing our operational efficiency and guest engagement. As we look to the future, we are eagerly anticipating the integration of the QCI Power Pack and Events modules.”
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Mohegan Marks a Decade of Dedicated Rewards with ‘Momentum’ Loyalty Program’s 10th Anniversary Mohegan, an entertainment, gaming and hospitality industry leader, is thrilled to announce the 10th anniversary of its esteemed Loyalty Program, ‘Momentum.’ ‘Momentum’ was crafted with a vision to recognize and reward the brand’s most dedicated patrons. Serving as an embodiment of its commitment to exceptional service, Momentum offers members a curated selection of exclusive benefits, from priority seating and special event access to bespoke gaming experiences and hotel privileges. |
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Giant Food Expands Flexible Rewards® Loyalty Program with Pharmacy Offerings Program members will earn 100 Flexible Rewards points on every transaction that includes any eligible new prescription, prescription transfer, prescription refill and immunizations at a Giant Pharmacy. Flexible Rewards program points can be redeemed for grocery savings, gas savings and special rewards including for popular products like milk, eggs, bottled water and meat. |
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The groundbreaking success of Parla Retail’s 1-to-1 Live Commerce software was vividly demonstrated through its partnership with Nebraska Furniture Mart (NFM), a furniture and appliance superstore retail chain owned by Berkshire Hathaway. A NFM case study documents the initial partnership and describes how Parla Retail was instrumental in elevating NFM’s conversion rates up to 58%. |
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Comviva and Xoxoday announce strategic partnership to revolutionize loyalty experiences This partnership brings together two expert teams, allowing both partners to offer a greater variety of loyalty technologies and rewards to their clients. With this partnership, Comviva MobiLytix Rewards is poised to significantly upscale its current solution, delivering an unparalleled spectrum of reward redemption options to its customers across channels.
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Transport, Fuel Retail:
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Thalis and Eurostar merger to complete in October Eurostar and Thalis merger will offer members more opportunities to collect rewards as the loyalty programs are merged into a single program. |
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Couche-Tard to expand Circle K loyalty program Innercircle is a complimentary membership program that offers rewards for fuel and food purchases, along with personalised experiences for loyal customers. |
Payments, Finance, Insurance, Wealth Mngm & Social Media:
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“By partnering with Mastercard, we’re making B2B payments secure, frictionless, efficient, and timely to improve our clients’ working capital and cash flow, “explained Subhash Makhija, chief executive officer, GEP. “This is a significant milestone in our continuing journey to deliver more seamless, AI-driven user experiences to the global supply chain.” |
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Xbox to Launch the Xbox Mastercard, Its First-Ever Credit Card in the US, Issued by Barclays The no annual fee card provides players with best-of-both-worlds value they need for gaming and everyday purchases, including points to redeem on Xbox games and add-ons, select streaming and dining delivery services, and more. Issued by Barclays US Consumer Bank, the Xbox Mastercard will be available on September 21 exclusively to qualified Xbox Insiders across all 50 states, with availability open to the general public in the U.S. in 2024. |
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Through this new partnership, Bilt Rewards members will have access to real-time award availability for all Hyatt and IHG properties, eliminating the need to search site-by-site through the hotel award space by providing up-to-date information in an easy-to-navigate map and list format—all in one place. Users can also search for available award nights by geographic location or exact hotel name and will have the ability to see how many points are required to transfer for their stays. |
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Turning Passion into Profit: Rummy Passion Unveils ‘Play to Earn’ Feature Gagan Kharbanda, Chief Operating Officer at Rummy Passion, said, “For Rummy enthusiasts looking to earn bigger rewards, this is just the beginning. As players play and win more, they’ll ascend to higher tiers, with each tier being more rewarding than the last. The Play to Earn feature ensures the gaming experience is a delightful blend of fun and financial gain.” |
Loyalty Solutions & Technologies:
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Leveraging its expertise in data analytics and artificial intelligence, Quantzig embarked on a transformative journey with the CPG. Through cutting-edge customer sentiment and chatter analysis, Quantzig unearthed invaluable insights into customer preferences, perceptions, and behaviors. Advanced analytics techniques facilitated the comprehensive mapping of the customer journey, uncovering critical touchpoints and interactions. |
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Wego Acquires Travelstop to Expand into Business Travel Wego has acquired Travelstop, a revolutionary platform that simplifies business travel and expense management for companies globally. This strategic move will expand Wego’s reach into business travel and expense management. The acquisition will also empower Travelstop to tap into Wego’s regional network and leverage its deep understanding of the travel industry to drive growth and provide enhanced services to their customers. |
Reports & Research:
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Forrester report: The Loyalty Services Providers Landscape Q3 2023 The report identifies 26 notable vendors. B2C marketers can leverage this report to grasp the benefits they can anticipate when engaging with a loyalty services provider. They can also gain insights into the distinctions among various providers and explore choices based on factors like their scale and target market. |
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“Whether they are shopping online, in-store, or the spaces in-between like pop-ups, customers increasingly expect a more personalized, omnichannel experience from retailers,” said Jeff Warren, vice president, Oracle Retail. “The rise of Artificial Intelligence (AI) and cloud technology offer a huge opportunity to… deliver a higher value, more informed customer experience.” |
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Stu Bradley, Senior Vice President of Risk, Fraud and Compliance at SAS: “Given that two-thirds of the consumers surveyed said they would change service providers due to fraud or if another provider offered better fraud protections, the potential consequences of inaction are substantial and should not be ignored.” |
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US consumer survey by Airkit.ai highlights the consumers’ rising expectations “We are seeing a significant shift as consumer spending is tested by inflation and a looming recession. Brand loyalty and customer retention are vital for retail brands, and the recent research suggests that brands must listen – and act – to compete this holiday season,” Stephen Ehikian, Airkit.ai Co-Founder and CEO. |
Source: GLO
