GLO Interview: Philip Shelper, CEO Loyalty & Reward Co. on ‘Loyalty Programs’ book on 2nd edition, new chapters and 2 loyalty cases that stand out (Ep. 1)

00:00 – Intro • 00:41 – on new content in 2nd edition of ‘Loyalty Programs’ • 02:22 – on 2 key new trends in loyalty post COVID • 04:35 – on Loyalty&Reward Co. essential 8 principles’ • 06:32 – on 2 loyalty case studies that standout – Rib Curl Club and Australian Venue Co. ‘The Pass’.

19 December, 2023 07:00

GLO Interview: Philip Shelper, CEO Loyalty & Reward Co. on ‘Loyalty Programs’ book on tech & AI in loyalty, key conclusions, with commentary from Thomas O’Toole and Michael Smith (Ep. 2)

0:00 – on current tech trends in loyalty • 2:20 – on foreword from Thomas O’Toole and contribution from Michael Smith and Lincoln Hunter • 4:00 – Thomas O’Toole (Kellogg) commentary  • 6:35 – Michael Smith (LSA) commentary • 9:35 – on who this book is for  • 11:30 – one key takeaway from the book  • 12:34 – how I would spend 1’000’000 points  • 13:35 – one loyalty feature I would invent  • 16:02 – advice to anyone starting in loyalty.

19 December, 2023 07:30

JOIN Masterclass: Philip Shelper’s Masterclass “Loyalty Programs: The Complete Masterclass” in London, UK January 30 – Feb 1, 2024

USE: GLO250 for £250 GLO members’ discount. Read course details.

20 December, 2023 10:00

IATA published 2024 Outlook: Airlines see brighter future in 2024

The outlook also indicates that total revenues in 2024 are projected to grow by 7.6% annually, reaching a record USD964 billion. Expenses are expected to grow at a slightly lower rate of 6.9%, totaling USD914 billion. A historic high of 4.7 billion people is expected to travel in 2024, surpassing the pre-pandemic level of 4.5 billion recorded in 2019.

20 December, 2023 09:00

AirAsia is celebrating the recent announcement of visa-free travel from India to Malaysia by introducing special promotional faresAirAsia offers India fare bargains

In response to the recent declaration by the Malaysian government, Indian citizens can now enjoy visa-free travel to Malaysia, a groundbreaking initiative expected to drive increased demand for travel to Malaysia.

20 December, 2023 09:15

AirAsia X chairman to step down

Tunku Dato’ Mahmood Fawzy concluded his tenure as chairman on December 15, 2023, having effectively led AirAsia X out of its financial crisis. Since assuming the role, he managed to reverse the airline’s financial fortunes, transforming it from 12 consecutive quarters of losses to achieving five consecutive quarters of net profit.

21 December, 2023 07:00

Vistara is expanding its Middle East network

Vistara, a JV between the Tata group and Singapore Airlines, commenced operations for four non-stop weekly flights connecting Mumbai and Doha on December 15.

21 December, 2023 07:05

The Bahamas and Alaska Airlines celebrate 1st ever non-stop routes connecting West Coast travellers to Nassau

This week, The Islands of The Bahamas and Alaska Airlines marked a significant milestone jointly welcoming first-ever passengers from Los Angeles International Airport (LAX) and Seattle-Tacoma International Airport (SEA) to Lynden Pindling International Airport (NAS) in Nassau, the nation’s booming capital.

21 December, 2023 07:30

Air France and SNCF Voyageurs to operate an additional 8 “Train + Air” services

“Train + Air” service continues to grow, with the addition today of 8 additional routes to/from : 1) Aix-en-Provence, Arras, Laval and Lille Flandres[1] : to Paris-Charles de Gaulle and Paris-Orly airports.  2) Perpignan : to Paris-Charles de Gaulle airport

21 December, 2023 09:00

Cathay’s positive traffic trends continue

Paggenger numbers in November 2023 showed an increase of 210% compared with November 2022.

22 December, 2023 07:45

Air France launches its new “signature” menus in Premium Economy with Frédéric Simonin

For the first time, Air France is offering a menu designed by a Michelin-starred French chef in the long-haul Premium Economy cabin on departure from Paris; Frédéric Simonin is the 19th chef to work with Air France in 2023.

22 December, 2023 09:16

Emirates Lounge at Düsseldorf Airport reopens after refurbishment

Emirates’ Lounge at Dusseldorf Airport has reopened after a seven-week refurbishment. The exclusive 700 square meter lounge area welcomes Emirates’ passengers with completely new, cream-colored leather seats, new furniture and carpets as well as new lighting and kitchen equipment. With the capacity to accommodate 115 guests, Emirates’ Lounge is the single largest airline lounge at Dusseldorf Airport and one of the largest Emirates Lounges in continental Europe.

22 December, 2023 09:30

Air France unveils new destinations for summer 2024

New non-stop flights between Paris-Charles de Gaulle and Verona (Italy), Narvik-Lofoten Islands (Norway) and Kalamata (Greece). Resumption of service to Minneapolis (Minnesota, USA). Extension through summer of service to Raleigh-Durham (North Carolina, USA), Abu Dhabi (United Arab Emirates) and Tromsø (Norway).

22 December, 2023 09:40

Qatar Airways Introduces its Next Phase of Digital Transformation by Empowering Cabin Crew with Smart Onboard Functionality

The newly launched digital project equips 15,000 Cabin Crew with the digital tools to access real-time flight and customer updates to deliver a personalised experience on boar

22 December, 2023 11:10

Qatar Airways Unveils 2024 Network Expansion including an Exciting Summer Schedule

Passengers can now uncover even greater connectivity to Europe’s vibrant cities. Latest expansion to Hamburg, and return to Venice adds to Qatar Airways’ network of more than 170 destinations

22 December, 2023 11:15

Qatar Airways Presents New Collaboration with Renowned Qatari Chef, Noof al Marri

Qatar Airways is thrilled to announce a momentous collaboration with renowned Qatari Chef, Noof al Marri, who will bring her exceptional talent and passion for Qatari cuisine to the airline’s Business Class. Chef Noof al Marri joins the airline as the latest Qatari chef and will introduce a new era of Qatari culinary excellence in the sky.

22 December, 2023 11:30

Qatar Airways and the Asian Football Confederation Announce Global Partnership

The partnership will run until 2029, with Qatar playing host to the AFC Asian Cup Qatar 2023TM and the AFC U23 Asian CupTM Qatar 2024.

22 December, 2023 11:35

Qatar Duty Free Unveils Souq Al Matar – A Groundbreaking Twist on Traditional Qatari Heritage and Hospitality

Souq Al Matar combines two dining options from renowned local restaurants and seven shops which deliver a true ‘Sense of Place’

22 December, 2023 11:45

Collinson expands long-term partnership with I.A.S.S Co. Ltd., with the addition of two new airport lounges in Narita Airport

Collinson today announced an expansion of its collaboration with long-term Japanese airport service provider, I.A.S.S Co., Ltd., through which two new lounges in Narita Airport will be added to Priority Pass’ network.

22 December, 2023 11:46

Aer Lingus collaborates with Salesforce to further transform customer experience

Aer Lingus will deliver better communications to each customer based on their preferences – new routes and products, booking and check-in information, AerClub and customer service. Salesforce will allow Aer Lingus to gain deeper insights into customers and offer a personalised, digital led experience throughout their travel journey, which supports the airline’s ambitious plans to expand across the North Atlantic.

22 December, 2023 12:00

China’s ONYX Hospitality Group has revealed plans to expand its serviced apartment brand, Shama

ONYX Hospitality Group has revealed plans to expand its serviced apartment brand, Shama, by adding five new properties across Asia, as stated in a recent announcement by the hotel group. In a press release, the group acknowledges the rising demand for serviced apartments, particularly in the post-pandemic era, and expresses confidence that these new additions will cater to the needs of business, leisure, and the growing segment of ‘Bleisure’ travelers.

21 December, 2023 07:15

Accor reveals plans to expand in Singapore with new Mercure Icon

Accor signs deal on Mercure Icon. 

22 December, 2023 07:00

Mandarin Oriental opens Savoy Hotel in Zurich

Mandarin Oriental Hotel Group’s latest opening blends contemporary luxury with historic charm, providing exceptional experiences in the heart of Zurich.

22 December, 2023 08:30

Indulge your Travel Passions in 2024 with New Curated Collections from Homes & Villas by Marriott Bonvoy

According to a recent survey, nearly 1 in 2 of Americans are planning to travel in 2024 and can now choose carefully curated homes for their next vacation, from a funky dome nestled in the jungle to an invisible house in the California desert

22 December, 2023 09:00

Global Hotel Alliance reveals destination hotspots for 2024 and what’s motivating travellers to visit them

Japan and Thailand top the list, followed by Spain, Canada and Hawaii ● Europe most popular regional destination ● Asia revealed as staycation hotspot, led by China, Thailand and Malaysia ● China makes a huge travel comeback with most leisure trips planned ● Quest for new experiences and destinations continues to drive travel decisions ● Main travel inspirations are social media and friends and family recommendations ● Loyalty programme websites are now the main source for research and booking

22 December, 2023 11:55

JW Marriott Hotel Xi’an Southwest Opens Its Doors in China’s Hub of Culture and History

Newest hotel offers a warm and enriching luxury experience with stunning design, thoughtful service and a holistic approach to well-being

22 December, 2023 12:20

Accor and Captain Cause join forces to give ALL members the opportunity to support global causes with their loyalty points

Following a successful pilot in France, Accor has launched an international partnership with Captain Cause. All over the world, members of ALL – Accor’s loyalty program – can now easily use their Reward points to support causes close to their hearts. Once donated, their points are monetized and paid to organizations involved in the two areas that Accor supports every single day – Nature and Society. Members will also be able to support victims of humanitarian disasters.

22 December, 2023 12:20

Accor to open a bold array of new hotels in 2024

Across all segments and categories, Accor is opening the doors to an impressive collection of exciting new hospitality options across its spectrum of 40+ hospitality brands around the world. Travelers of all ambitions, aesthetics, and demographics are sure to find a fascinating new place to visit in 2024.

22 December, 2023 13:00

Accor appointments: Gilda Perez-Alvarado and Maxime d’Angeac are appointed Chief Executive Officer and Artistic Director of Orient Express respectively and Omer Acar ias CEO of Fairmont.

Gilda Perez-Alvarado and Maxime d’Angeac are appointed Chief Executive Officer and Artistic Director of Orient Express respectively. Management of Orient Express will be based in Paris. Gilda Perez-Alvarado will remain Chief Strategy Officer of the Accor Group. Omer Acar is appointed Chief Executive Officer of Fairmont, replacing Mark Willis who becomes Advisor to Sébastien Bazin, Chairman and CEO of Accor. Omer Acar will remain Chief Executive Officer of Raffles, based in New York.

22 December, 2023 13:15

Restaurant365’s Annual State of the Industry Survey Shows 57% of Restaurants Are Planning to Expand in 2024

Survey reveals restaurants are planning investments in AI sales forecasting, back-of-house technology, and marketing and sales tools.

21 December, 2023 07:25

Zalando pivots the strategy to boost Zalando Plus membership through exclusive shopping invitations

Zalando, a Berlin-based online fashion retailer, is pivoting its strategy to employ more exclusive shopping strategy, offering invitation-only access to limited items for its Zalndo Plus members. Interested customers can sign up for an invitation through the Zalando app, with Zalando-Plus members having priority.

21 December, 2023 07:45

Dynamic Yield by Mastercard unveils Shopping Muse, the next generation (AI) personal retail assistant

Bolstered by advanced personalization capabilities, the generative AI-based tool redefines a tailored retail experience

22 December, 2023 12:15

Immutable Passport Debuts, Providing Seamless Sign-On for Over 500,000 Gamers Across Five Leading web3 Games

Immutable’s highly anticipated Passport slashes the complexity of signing up to different online games and marketplaces, reduces user churn and drop-outs during the onboarding process

21 December, 2023 07:20

Chase responds to growing demand for cash-back rewards

The banking company announced 5% cash-back categories for the first quarter of 2024, which will rotate quarterly. These categories include deals at grocery stores and the popular grocery aggregator, Instacart.

18 December, 2023 07:15

Visa article: What’s next in payments for 2024?

Latest research from Visa looking into 2024 payments trends: SMB, interoperability, open infrastructure, AI, etc.

20 December, 2023 16:00

Aer Lingus and Allianz Partners extend long-term partnership across Europe and USA until March 2027

Aer Lingus, the Irish flag carrier and member of the International Airlines Group (IAG), and Allianz Partners, a leading company in B2B2C insurance and travel solutions, announce the extension of their existing partnership, which started originally in 2008, until March 2027 in 12 markets across Europe as well as in the United States.

22 December, 2023 12:00

PolyAI Announces 2nd Annual CX 100 Nominations Recognizing Individuals Transforming Customer Experience

Awards program shines spotlight on standout companies raising the bar for exceptional customer service.

18 December, 2023 07:00

Salt Labs Raises Additional $8M to Bring Loyalty Earned Assets into Workplace

Third Prime invests $8 million in Salt Labs, bringing the total amount raised by the company to $18 million in less than a year

20 December, 2023 09:10

Syncron Appoints New Chief Product and Technology Officer To Drive Innovation and Growth

Sean O’Neill joins Syncron’s visionary leadership team to oversee the strategic direction, development and execution of the organization’s product and technology initiatives. As CPTO, O’Neill’s mission is to unify all Syncron solutions as a completely integrated set of capabilities for OEMs to manage their equipment-related service businesses in a fully connected way, enhancing end-customer service levels beyond individual best-of-breed solutions.

21 December, 2023 07:35

Merkle Named a Leader in IDC MarketScapes for Experience Build and Design Services

Everest Names Merkle a Leader in Digital Interactive Experiences Evaluation

21 December, 2023 07:40

LUXinteractive Redefines Travel Experiences with Norse Atlantic Airways through Cutting-Edge Digital Solutions

The launch of the bespoke Norse Atlantic Airways website marks a pivotal moment in travel technology, introducing an intuitive interface designed by LUX to streamline ticket purchases and elevate ancillary services for the discerning modern traveler.

22 December, 2023 08:00

Swiftly Consumer Survey Shows Rising Trend in Coupon and Retail App Use Amidst Increased In-Store Shopping

The use of coupons, loyalty programs and retail apps has significantly increased alongside the growth of in-store shopping, highlighting the effective role of personalized digital experiences in driving customers to physical grocery stores.

20 December, 2023 09:05

Global Loyalty Management Market Strategic Business Report – Transition from Product- to Customer-Centric Strategy Takes Centerstage

The global market for Loyalty Management estimated at US$7.3 Billion in the year 2022, is projected to reach a revised size of US$13.7 Billion by 2030, growing at a CAGR of 8.2% over the analysis period 2022-2030.

22 December, 2023 07:30

Retailers focus on loyal subscribers to offset downward trend

Over the past two years, retail product subscriptions have experienced a gradual decline, moving from the peak during the pandemic to levels comparable to those in 2019.

22 December, 2023 08:15

Collinson insights: how travel-related experiences are rising opportunities for brands in India to engage with their customers in this “Customer Experience Era”

Sumit Prakesh, Collinson’s Country Director for India and South Asia, shared insights on how businesses in India can leverage the return of travel to engage and build stronger relationships with their most valued customers in a recent conversation with ET Edge Insights.

22 December, 2023 11:45

Salesforce / Collinson insights: Amplifying Loyalty – from Insight to Action

Working as one team to design and deliver leading loyalty programmes, Collinson, OSF Digital and Salesforce have compiled proprietary research findings and commentary: The secrets behind loyalty programs’ ROI and customer value • Ways to stay ahead of the competition with innovative rewards and strategies • The hidden costs of loyalty programs and how to overcome them, etc.

22 December, 2023 11:45

Alipay is hiring: Partnership Manager, Alipay

Location: London, England, United Kingdom. Click here to apply.

22 December, 2023 13:35

Harnham is hiring: Senior Loyalty Program Manager

Location: Boston, MA. Click here to apply

22 December, 2023 13:47

Massimo Dutti is hiring: Global Head of CRM & Loyalty

Location: Tordera, Catalonia, Spain. Click here to apply.

22 December, 2023 13:48

McKinsey & Co is hiring: Engagement Manager – Generalist

Location: Paris, Île-de-France, France. Click here to apply.

22 December, 2023 13:55

Virgin Atlantic is hiring: CRM Lead – Personalisation

Location: Crawley, England, United Kingdom. Click here to apply.

22 December, 2023 14:00

Amadeus is hiring: Global Brand Identity Manager

Location Greater Madrid Metropolitan Area. Click here to apply.

22 December, 2023 14:00

UI Software Development Engineer – Loyalty

Location: Nice, France. Click here to apply.

22 December, 2023 14:05

Diesel is hiring: Global Head of CRM

Location: Breganze, Veneto, Italy . Click here to apply.

22 December, 2023 14:10