GLO FEATURED

GLO Weekly: Global Loyalty & CX News – June 23, 2023 (Week 25)

All you need to know this week about loyalty & CX: Deloitte joins GLO • Ramya Murali, Deloitte Principal Video interview • GLO members discount to World Aviation Festival 2023 • Skytrax Awards • Paris Air Show 23 • Delta • oneworld • Air France / Flying Blue • Emirates • Pegasus • easyjet • Etihad • Riyadh Air • Delta • LATAM • American • United • Air Canada • Alaska Air • Singapore • Xiamen • Qantas • Radisson • BWH • Hyatt • Aroya Cruises • Amazon • Bond • Tesco • Klarna • Sabre, etc.

GLO

Featured: 

Deloitte Global joins as a member Global Loyalty Organisation 

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GLO Video Interview with Ramya Murali, Principal, Monitor Deloitte and Co-Lead, Global Consumer Loyalty Offering: Deloitte’s approach, emerging trends & innovation in loyalty

0:00 What sets Deloitte’s approach to customer loyalty consulting apart from other consulting firms in the market?

1:50 What are key milestones & most significant developments in loyalty and loyalty technologies & solutions in the past couple of years?

3:00 What are the emerging most significant trends and innovations in loyalty program design and management? What emerging trends do you anticipate will shape the future of loyalty programs?

4:03 Can you share examples of innovative loyalty program designs that have yielded significant results?

5:13 How do you approach measuring customer loyalty beyond traditional metrics like retention and satisfaction?

and more…

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Attend World Aviation Festival 2023 as GLO member for FREE or with 25% discount! 

GLO members get Free Entry or 25% discount (depends on sector). Please contact us for member discount code.

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Airlines & Alliances News – global:

Skytrax World Airline Awards 2023: winners are Singapore Airlines, Qatar Airways, ANA

Star Alliance takes Skytrax’s “World’s Best Airline Alliance 2023” Award

oneworld and Elemental Cognition’s breakthrough AI Travel Agent transforms the online booking experience

Paris Air Show 2023 (Le Bourget): new orders & sustainability

Airlines & Alliances News – Europe & UK:

Flying Blue and Amazon Expand Ways to Earn Miles

easyJet partners with Take That film offering friends the chance to enjoy their own ‘Greatest Days’ together with £1000 towards a holiday

Pegasus Airlines Partners With Coras To Sell Tickets for Events and Activities

Airlines & Alliances News – Middle East & Africa:

Emirates launches new experiences: kicks off a spectacular summer of travel with ice cream, mocktails, movies, etc.

Emirates becomes Etoile Sportive du Sahel sponsor

Emirates and Sydney Symphony Orchestra extend their two decade partnership and plan to take performances across the globe

Emirates launches exclusive, limited-edition bourbon blend onboard; Woodford Reserve Emirates Personal Selection

Etihad Airways partners with Pine Labs’ Qwikcilver for its Asset Manager solution

RIYADH AIR launches globally and is showcasing its vision of the future of KSA flights at Paris Air Show 2023

Airlines & Alliances News – North America & LATAM: 

Delta and LATAM Group announce new and enhanced service, with US-Colombia routes and LATAM Group’s first to Atlanta

American Airlines announces largest-ever winter schedule to the Caribbean and Latin America

United’s New App Feature Helps Customers Re-book and Receive Meal and Hotel Vouchers Automatically

Air Canada launches Summer Family Travel with New Walt Disney World Resort-Themed Safety Video & special features for Aeroplan members

Alaska Airlines reopens renovated D Concourse Lounge in Seattle as part of an overall $30 million investment in upgrading our Lounges

Airlines & Alliances News – Asia & Australia: 

Singapore Airlines named World’s Best Airline at 2023 World Airline Awards

Xiamen Airlines, Airbus in tie-up to advance sustainable development

Qantas Airbus A350 Project Sunrise Cabin With Wellbeing Zone

Hotels & Hospitality News: 

Radisson Hotel Group’s Africa push: announces seven new hotels in Africa for the first half of 2023

Best Western Rewards (BWR®) introduces new “Gift of Travel” program

Hyatt To Debut Thompson Hotels Brand In Italy With Thompson Rome

Wyndham Rewards’ New ‘Cubicle Caddie’ is a Hole-in-One for Golfers

Palazzo Versace Dubai launches own loyalty programme, Oro

Cruises:

Saudi Arabia launches new cruise line brand, AROYA Cruises

Retail & F&B:

Amazon report: “Understanding Generation Z – reImagine payments” (MENA)

Future Platforms UK’s top loyalty scheme rankings

Tesco customers are expressing anger with devaluation changes to ‘Tesco Clubcard Reward Partner’ scheme

Morrisons brings back More Card loyalty scheme nationwide

Aldi launches vineyard tours and wine tasting experience for £2.67, just 90 minutes from London

Robert Dyas launches MyDyas loyalty scheme

Klarna unveils new features enabling consumers to shop more consciously and take climate action

Chipotle launches video game rewards & other 6 experiences for better CX and connection with diners in partnership with Capom’s Street Fighter 6

Apparel Group’s Club Apparel surpasses 5m members, setting a new standard for loyalty programs in the GCC region

Velvet Taco (USA) hosts top loyalty spenders at VIP tasting event

Doppelgänger (Italy) joins forces with Comarch to launch new loyalty programme for customers

Douugh (Australia) launches Pay Now or Pay Later (PNPL) Stockback Rewards Mastercard

Transport, Fuel Retail:

Kids travel for free at Amtrak with Summer Travel Flash Sale

RaceTrac (fuel stations) partners with Old Navy (apparel) for free fuel during summer

Entertainment & Sport, Healthcare: 

Saudi Arabia announces US$500M E-Sports City in Riyadh

Saudi Esports Federation reveals the launch of Gamers8 Club Awards to revolutionize the world of esports

Payments, Finance, Insurance, Wealth Mngm: 

Report: Digital Payments Industry ESG Thematic Report, 2023

AXA (HK) partners with green platform for rewards program

OMPay digital wallet: Enabling Oman’s Fintech experience

Loyalty, CX Technologies & Solutions:

Sabre (USA) announces co-operation with iCoupon (UK)

Airbus unveils first immersive remote collaboration concept to ease aircraft cabin definition

Teleperformance Expands Microsoft Partnership to Launch TP GenAI, a Generative AI platform to make Enterprises More Efficient and Human-Centric

SmartMedia Technologies Announces Development of Immersive Tokenized Experiences Powered by Niantic’s WebAR Development Platform to Enable Web3 Ownership in Augmented Reality (AR)

Fractal Launches Flyfish, the First-Ever Generative AI Sales Platform for Consultative Customer Experiences

Reports: 

The Bond Loyalty report: 13th Customer Loyalty Report in cooperation with Visa

Forrester’s Canada 2023 Customer Experience Index

Sprinklr/Martechvibe report: ‘The State of Customer Service in the Middle East’

People & Appointments:

SkyTeam Appoints Andrés Conesa, Aeromexico CEO, as Alliance Chairman

oneworld Chief Executive Officer Rob Gurney announces intention to depart the alliance

Emirates management: key rotations in its commercial management team across its West and Central Asia, Indian Ocean, and Far East operations

Andreas Skopal is appointed as Managing Director for MENA at Merkle

Podcasts: 

The Loyalty Podcast: Changing Customer Needs 2023