GLO FEATURED

GLO Weekly: Global Loyalty News – April 21, 2023 (Week 16)

All you need to know this week in loyalty & CX: Turkish Airlines, Air Canada, Alaska Air, Volaris, Qatar Airways, NEOM Airways, Easyjet, ITA, Changi Airport, Thai Airlines, Air New Zealand, Accor, GHA, Minor Hotels, Radisson, Marriott, Preferred Travel Group, Four Seasons, RCD, Viking, Qatar Tourism, Saks, Royal Scotsman, Dior, Co-op, Asda, Coca-Cola India, Mastercard, Bilt Rewards, Vibee, Merkle, HotelPLanner, Payback, TikTok, Datastax, AI, CBRE, HBR, China Hotels Green Development Forum, etc.

GLO

GLO News:

Turkish Airlines joins Global Loyalty Organisation

Miles&Smiles, the loyalty programme of Turkish Airlines, the award-winning European carrier, has joined Global Loyalty Organisation (GLO). As an early supporter and key member of the organisation, Turkish Airlines continues to show its commitment to maintaining its leadership in excellence and innovation in customer engagement and loyalty. 

Airlines & Alliances News:

Turkish Airlines unites three football legends in its new UEFA Champions League Film: Ronaldinho, Steven Gerrard and Cafu

Air Canada Aeroplan & JOURNIE Rewards announce plans for new partnership in autumn 2023.

Air Canada and Kyte (UK) enter into strategic partnership

Alaska Airlines is transforming the airport lobby experience

Alaska Air Group reports first quarter 2023 results

Volaris plans to implement a digital intelligence solution to decrease wait times at airports in Mexico.

Jet2holidays (UK) re-launched its ‘Bid for a Break’ campaign

easyJet (UK) announced as a National Partner of the Eurovision Song Contest

PLAY Airlines (Iceland) is investigating novel technologies in order to realize their goal of creating an advanced digital onboard experience for passengers.

Is NEOM Airlines KSA’s answer to Emirates? New era CX – biometric check-ins, instant loyalty awards, etc.

ITA Airways (Italy) and Hainan Airlines (China) sign codeshare agreement

American Express Membership Rewards partners with ITA Airways Volare (Italy) for point transfers

Norse Atlantic Airways joins Vueling Global platform

Qatar Airways Celebrates Eid Al Fitr with All Passengers

Qatar Airways “Al Mourjan Lounge at the Garden” opens in Doha

Changi Airport Group (Singapore) Teams up With Accenture to Launch Digital Wonderland ChangiVerse

Thai Airways expands distribution agreement with Sabre

Air New Zealand launches ‘snack-a-thon’ competition.

Hotels & Hospitality:

Accor launches fast track offers for mainland China members to reach Silver or Gold status

Accor ALL and Deutsche Bahn (BahnBonus) launch campaign

Accor partners with Commonwealth Bank of Australia

Global Hotel Alliance CEO Conference takeaways: upbeat global outlook & trends for 2023

ASMALLWORLD, partner of Global Hotel Alliance, launches ASMALLWORLDDISCOVERY

Minor Hotels Announces Strategic Expansion of its Avani Brand in Europe & Latam with Addition of Seven Properties by Mid-2024

Radisson Group Launches immersive experiences, localisation as it moves to next phase of digital transformation

Marriott Bonvoy new campaign “Where Can We Take You” to inspire travellers to discover the unexpected

Marriott Bonvoy introduces award redemption at selected properties without a stay.

Preferred Travel Group (USA) Re-introduces “I Prefer Hotel Rewards” Program, Inspiring Members to Believe in Travel with New Features

Four Seasons Hotel Baltimore unveils exclusive stay package with plant expert Hilton Carter

RCD Hotels Partners with Hudini for Digital Transformation

Sage Inclusion and the Sustainable Hospitality Alliance announce partnership to promote Net Positive Hospitality

Qatar Tourism to Gift HIA and Abu-Samra Border Arrivals

Viking® Cruises voted Best Cruise Line by Food & Wine readers in the publication’s inaugural Global Tastemakers Awards

Retail, F&B, Transport & Petrol / E-Stations / Deliveries:

Co-op introduces cheaper prices for loyalty scheme members only

Asda and Wayve launch UK’s largest self-driving grocery home delivery trial

Coca-Cola India acquires 15% stake in Hashtag Loyalty

Luxury Travel & Retail:

BoF / Royalmount report: The Evolving Art of Luxury Experiential Retail

Saks Limitless Program Continues to Grow following Digital Expansion

Royal Scotsman train (Belmond) unveils new Dior Spa and launches themed journeys for 2023

Payments, Finance & Real Estate: 

Mastercard and DIFC to drive digital transformation by partnering with FinTech companies

Bilt Rewards (USA) launches Bilt Dining

Sport & Enterntainment: 

Introducing Vibee: the destination travel and experience company build for music fans, founded by Live Nation

Phillies, USA’s Major League Baseball team, Partner with Concerto Card to Launch Phillies Clubhouse Rewards Mastercard

Loyalty Solutions & Technologies: 

Merkle Announces Merkury on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace

HotelPlanner (USA) announces ChatGPT integration into loyalty programme Hotel Buyers Club

PAYBACK app (Germany) voted the most “customer friendly app 2023”

MGH Survey: TikTok’s Undeniable Impact on Travel and Tourism

DataStax report: AI-Powered Relevant Recommendations are Key to Building Brand Trust and Driving Customer Loyalty

Reports: 

CBRE report: Loyalty programs should soften impact of economic uncertainties on hotel sector

Tech Times: How to improve customer service

Harvard Business Review & Mastercard report: Balancing act between digital innovation and customer trust crucial in Africa

Eagle Eye Report: Grocery’s Great Loyalty Opportunity

Airship report: U.K. Shoppers Turn to Mobile Apps for Rewards and Personalised Offers to Navigate the Cost-of-Living Crisis

Sustainability, ESG & Charity 

China Hotel Green Development Forum: China’s TOJOY announced plans for Oxygen-negetiveBar Hotel business to benefit CX

Localism: How focus on sustainability and sourcing locally can create customer loyalty

People & Appointments:

Preferred Travel Group (USA) announces new leadership including VPs for communication and loyalty.

Matalan (UK) welcomes Ali Jones as a new chief customer and omnichannel officer from The Co-op

Ravi Venkatesan, Cantaloupe CEO Appointed to the Board of FinTech Atlanta