All you need to know this week in loyalty & CX: GLO, ATM, WAF, Delta, United Airlines, Alaska Air, BA, Turkish Airlines, Emirates, Qatar, Air India, AirAsia, Avianca, TUI, Azul, Marriott, Accor, GHA, Radisson, Choice Hotels, Freddie Awards, Payback, John Lewis, Emarat, Seabourne, etc.
GLOGLO News:
GLO to join ATM 2023 (Dubai) and are hosting the panel on “Loyalty & Sustainability” on May 2
GLO is hosting of the “Loyalty & Sustainability Panel” at ATM on May 2, 2023 with Inge Huijbrechts, MBA – Radisson Hotel Group, Jelena Kezika – Global Hotel Alliance, Anastasia Levashova and Dilek Çapanoğlu Glenister from Global Loyalty Organisation. In line with its theme, ‘Working Towards Net Zero’, ATM 2023 will provide a forum in which participants can forge new connections, share knowledge and showcase innovations with the potential to expedite the global travel sector’s journey towards decarbonisation. Follow ATM’s news, panels and leader’s interviews at https://globalloyalty.org/news.
Global Loyalty Organisation Partners with World Aviation Festival 2023
GLO is delighted to announce a new partnership with World Aviation Festival 2023, which will be held in Lisbon in September 2023 and will be hosting loyalty panel “Refocussed and Reimagined: Loyalty strategies for 2024 and beyond” at WAF on 27/09/23, with guest speakers from leading global airlines discussing how FFPs have been impacted over the past few years and how airlines can best address changing passenger behaviours to maintain a feeling of exclusivity for program members.
Guillermo Pucciano, Head of Loyalty at SKY Airline, joins GLO as Regional Lead Central and Latin America
Guillermo brings a wealth of regional experience in loyalty, having held senior positions in loyalty within retail and travel. He is currently Head of Loyalty at SKY Airline and has overseen the launch of the SKY loyalty program. Previously, he led the digital transformation of the largest loyalty program in Argentina with more than 4 million active members and more than 15 million monthly transactions.
Guillermo Pucciano commented “I´m very excited to join GLO because I firmly believe in the importance of working on regional growth in organizations as relevant as GLO. I look forward to contribute with the vision, experiences and added value that our region can generate.”
Airlines & Alliances News:
Delta (USA) now allows basic economy SkyMiles redemptions
United Airlines (USA) announces the largest expansion in the South Pacific
Alaska Airlines launches partnership with STARLUX Airlines
British Airways (UK) launches a new menu on its Euroflyer subsidiary
BA Euroflyer (UK) Introduces New Onboard Purchasing Options
Turkish Airlines announces its strategic plan for the next 10 years
Turkish Airlines Carried its One Billionth Passenger
Emirates unveils city check-in facility in Dubai International Financial Centre (DIFC)
Qatar Airways Celebrates Eid Al Fitr with All Passengers
Qatar Airways Welcomes Passengers to the New Al Mourjan Business Lounge – The Garden
AirAsia encourages use of contactless features for a seamless travel experience
Avianca (Colombia) launches subscription program for business travelers
TUI summer 2024 super sale with 1.1 million extra flight seats
Hotels & Hospitality:
Radisson Hotel Group expands partnership with SM Hotels & Conventions Corp.
IHG One Rewards partners with Ant Forest to continue promoting the “Responsible Travel” project
Groups360 and Choice Hotels International announce Direct Booking Solution for Group Room Blocks
Hyatt to further strengthen position in luxury with plans to acquire Mr & Mrs Smith
Retail, F&B, Transport & Petrol / E-Stations / Deliveries:
The John Lewis Partnership (JLP) UK announces new partnerships with dunnhumby and Eagle Eye
PAYBACK (Germany) scores with brand refresh
Emarat (UAE) launches ‘EmCan’ loyalty program
Sport & Enterntainment:
Penn Entertainment (USA) rebrands customer loyalty programme
Loyalty Solutions & Technologies:
Breezeway launches next level of automation with Assist AI feature, powered by ChatGPT
Cerillion (UK) launches a new solution revolutionalising CSP loyalty management
Nayax/Coinbridge rolling out their “pay with points” solution across Europe
Reports:
Report: 2023 ThePointsGuy Travel Trends Report
Awards:
Congratulations to GHA and Accor (GLO members) on 4 Freddie Awards wins!
People & Appointments:
John Lewis Partnership has named Emily Wells as its first pan-Partnership head of loyalty.
Cendyn announces senior leadership team expansion
Holland America Group’s Natalya Leahy appointed as President of Seabourn
