All you need to know in global loyalty & CX news this week.

GLO

GLO Upcoming Events: 

GLO Event // Loyalty & Artificial Intelligence: Applications, Challenges & Solutions // Expert Roundtable Online 

March 1, 2023 @4pm GMT / 11am EST 

Register & Join @ https://events.teams.microsoft.com/event/55f12a05-c1d1-4186-80d5-07899310c0f5@8c29f218-ca9d-4ed2-b845-ccb2fb8a4233

GLO Video / GLO Loyalty Predictions 2023 Ep 10: Challenges for the Loyalty Industry in 2022 & 2023. Heads of Airlines & Hotels.  

Featuring: Jeffrey Goh, CEO Gulf Air Group / Benjamin Lipsey, Head of Flying Blue Air France-KLM / Kristi Gole, Head of Strategy, Global Hotel Alliance / Andrea Pinna, Global SVP Loyalty Strategy, Radisson Hotel Group

GLO Video / GLO Loyalty Predictions 2023 Ep 11: Challenges for the Loyalty Industry in 2022 & 2023. Loyalty Solution Providers & Consultants.  

Video Interview featuring loyalty experts: Shyam Shah, CEO, Loyalty Juggernaut, USA/ Peter Kisbye, CEO, Loyal Solutions, Denmark / Ani Elmaoglu, CEO, Ketchup, Turkey / Tony Piedade, Deputy Chair, GLO / CEO, Redwing Consultants, UK / Iain Pringle, Partner, New World Loyalty, UK

GLO Video / GLO Loyalty Predictions 2023 Ep 12: Opportunities for the Loyalty Industry in 2023. Heads of Loyalty & Loyalty Solution Providers & Consultants.  

Video Interview featuring loyalty experts: Benjamin Lipsey, Head of Flying Blue Air France – KLM // Kristi Gole, Head of Strategy, Global Hotel Alliance // Andrea Pinna, Global SVP Loyalty Strategy, Radisson Hotel Group // Peter Kisbye, CEO, Loyal Solutions, Denmark // Chuck Ehredt, CEO Currency Alliance, Spain // Ani Elmaoglu, CEO, Ketchup, Turkey

GLO Video / GLO Loyalty Predictions 2023 Ep 13: The “Magic Wand” Question. Airlines & Hotels, Loyalty Solution Providers & Consultants.

Airlines & Alliances News:

British Airways announces codeshare partnership with South African Airline Airlink

Vietnam Airlines and Singapore Airlines To Strengthen Commercial Cooperation

Etihad Airways & El Al Frequent Flier Partnership is increased to more routes

Etihad (UAE) is simplifying redemption table from March 10

Qatar Airways improves customer journey with the introduction of electronic bag tags

flynas (Saudi Arabia) launches program to inspire content creators

Fraport unveils biometric technology: Seamless Travel from Check-In to Boarding at Frankfurt Airport

Glasgow Airport to be UK’s first “Connected Airport Living Lab”

ANA HOLDINGS (Japan) Announces Mid-Term Corporate Strategy for FY2023-2025

Hotels & Hospitality

Hilton reported 4Q 2022 and FY 2022 results with Hilton Honors surpassing 150mn members

IHG introduces Food & Beverage Rewards

IHG Hotels & Resorts debuts its first Vignette Collection hotel in the Americas

Marriott Enhances Room Type Guarantee

Marriott International reports 4Q 2022 and FY 2022 results

Kimpton introduces Stay Human Concierges & experiential packages across global properties to suit diverse travel styles

Oetker Collection joins the Sustainable Hospitality Alliance

Retail, Payments, Transport:

Frasers Group (UK) launches new Buy Now, Pay Later app

Marble Arch London launches discounts loyalty app to boost footfall

PAYBACK Group (Germany) and women’s network PANDA expand cooperation

The winners of the German Bonus Awards for 2023 have been announced

Payback (Germany) is announced overall winner of the German Bonus Awards 2023

Entertainment & Sport: 

ALL (Accor) brings Paris Saint-Germain matches to life from the sidelines

Emirates and the Great Britain SailGP Team announce three-year partnership

Emirates (UAE) connects the world to the ICC Women’s T20 World Cup 2023

Loyalty Technology: 

Loyal Solutions signs multi-year contract with Emirates

Merkle Launches Identity Resolution Product for CPGs and Retail Brands

Trip.com launches TripGen: Your Real-Time Travel Guide

ANA partners with Amadeus to migrate all domestic flights to Altéa Passenger Service System

Green Loyalty: 

SkyTeam announces second Sustainable Flight Challenge for 2023

Green Fares: Lufthansa Group is the world’s 1st airline group to offer an own fare for more sustainable travel

Emirates Group (UAE) seals agreement with Dubai Municipality to manage Dubai Desert Conservation Reserve

Trip.Biz uses Travalyst Aviation Framework on emissions reporting to give corporate clients clarity on flight emissions

Amazon launches sustainability accelerator for start-ups working on recycling tech

Amazon Sustainability Accelerator returns to find leading start-ups in recycling innovation

Reports: 

Report / IBS Software: Air passengers call for more retail opportunities and slicker online checkout