All you need to know this week about loyalty & CX: GLO Discount to World Aviation festival 2023 • Turkish Airlines • Virgin • Emirates • Etihad • Qatar Airways • Ethiopian • Kenya Airways • American • Air Canada • Breeze Airways • Collinson • Singapore Air • Plusgrade • EVA Air • Accor • IHG • MO • Minor • Marriott • HotelRunner • Yatra • Payback • Yello • IKEA • TACO BELL • THG • Charlotte Tilbury • Shell • Emarat • Circle K • Batelco • Virgin Active • LivWell • Visa • Mastercard • BMO
GLOFeatured:
Attend World Aviation Festival 2023 as GLO member for FREE or with 25% discount!
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Airlines & Alliances News:
Europe & UK:
Turkish Airlines, Türkiye’s ‘Most Valuable Brand’ for the Sixth Consecutive Time
Virgin Atlantic partners with Yotes Court to celebrate English wine week
Middle East & Africa:
Emirates and Kenya Airways enter interline partnership
Emirates to offer Premium Economy on routes to India from October
Emirates wins 5 top awards for health and safety excellence in ground transport services
Etihad Airways partners with Mission: Impossible – Dead Reckoning Part One
Kenya Airways Launches new frequent flyer programme called Asante Rewards
North America & LATAM:
American elevates onboard customer experience throughout summer travel season
Sabre and Air Canada form strategic distribution and retailing partnership
Breeze Airways (USA) signs long-term credit card agreement with Barclays
Asia & Australia:
Collinson partners with Singapore Airlines to offer passengers Airport Lounge Access
Plusgrade and EVA Air (Taiwan) announce multi-year partnership
Hotels & Hospitality News:
Global Hotel Alliance takes 2 awards at International Loyalty Awards 2
IHG Hotels & Resorts & Emirates Skywards enhance partnership to offer members more travel rewards
Mandarin Oriental, New York launches bike programme
Online travel platform Yatra.com (India) launches a subscription programme — Yatra Prime
Retail & F&B:
Score points with good energy: Yello (Germany) is a new Payback partner
THG Ingenuity partners with PwC to drive digital growth and customer experience online
Ikea boosts customer service with home improvement advice and AI called “Billie”
IKEA (Australia) introduces reward keys from IKEA Family
Beauty brand Charlotte Tilbury launches her first-ever app with rewards
Santo Spirits announces new Web3 loyalty program with Trident3™ on NEAR Protocol
Transport, Fuel Retail:
US-based Nouria Energy revamps mobile app to incorporate discounts & promotions
Shell to roll out new payment solution across 13,000 sites
Emarat (UAE) Unveils ‘Emarat Millionaire’ Campaign through EmCan loyalty app
Circle K launches “Pay by Plate” service in Latvia
Telco:
Batelco (Bahrain) launches loyalty programme
springbig (USA) introduces subscription loyalty service
Entertainment & Sport, Healthcare:
Virgin Active launches app with loyalty programme and exclusive content produced by Future Platforms
Employee Benefits Simplified: LivWell Insurance Launches One Health in Vietnam
Payments & Finance:
Reward and Visa announce strategic partnership
Mastercard brings UEFA Champions League finals to Nairobi in spectacular viewing event
BMO Enhances Premium Rewards Mastercard for U.S. Private Wealth Clients
Royal Bank of Canada is opening up Avion Rewards to all Canadians
Tageer Finance (Oman) launches loyalty programme
Loyalty, CX Technologies & Solutions:
Introducing Fetch 3.0 (USA): Major app update unlocks new social features and more personalization
Factor4 (USA) announces gift card and loyalty integration with TakeOut7
How OpenRoaming Wi-Fi increased Delhaize (Belgium) loyalty app engagement
Polygon Launches Web3 Loyalty Program With Flipkart (India)
Reports:
IBS Software Report: Getting SaaSy with airline loyalty
Forrester Report: US Customer Experience Index Rankings, 2023
TrendER Loyalty Report: Best loyalty programmes is South Africa
People & Appointments:
Giles Selves appointed as Senior Vice President of Luxury Hotels for Minor Hotels Europe
India’s Cashfree Payments expands its senior leadership team to achieve the next level of growth
