All you need to know this week about loyalty & CX: GLO Editorial: GLO Editorial: Uber getting into Travel • GLO platform members-only access from March 2024 - get your logins now • Emirates • Qatar Air • Aeromexico • TAP • American Airlines • Ajet • Alaska Air • Finnair • Heathrow Airport • Expedia • Hilton • IHG • Virgin Voyages • Disney Cruise • 7-Eleven • Under Armour • Payback • Etisalat • Amex • Mastercard • Amadeus • Loyalty reports • Loyalty jobs listings.
GLOGLO Featured:
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Uber’s venture into travel and airline ticket sales is clearly next step in its’ attempt to evolutionizing mobility. By offering integration, convenience, personalization, and innovation and leveraging its strengths and partnerships, Uber aims to disrupt the travel industry and redefine how people plan and experience their journeys. What does it mean for the industry?
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Airlines & Alliances:
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Emirates supports customers observing the Holy Month of Ramadan Reflecting the spirit of togetherness and generosity during the Holy Month of Ramadan, Emirates will be serving thousands of meal boxes for fasting passengers both onboard and at boarding gates, screening an array of religious content and popular TV shows on ice, and offering traditional Ramadan dishes in the lounges.
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Qatar Airways and Aer Lingus launch new codeshare partnership Starting 13 March 2024, the codeshare gives customers greater access to more destinations across the UK and Ireland. The move further strengthens Qatar Airways’ ongoing partnership expansion with Aer Lingus’ parent company International Airlines Group (IAG)
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American Express reveals top 2024 travel trends The report, based on survey data from travelers in the United States, Australia, Canada, India, Japan, Mexico, and the United Kingdom, found that 84% of respondents plan to spend more or the same amount of money on travel in 2024 compared to last year. Additionally, 77% of respondents care more about having the right travel experience than about the cost of the trip.
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Aeromexico and ITA Airways announce a codeshare alliance and reciprocal loyalty program benefits The flagship airlines of Mexico and Italy celebrate a codeshare agreement, allowing customers of both airlines reciprocal loyalty program benefits.
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New year, new goals: How to get the new AAdvantage year off to a rewarding start The new AAdvantage® status qualification year is underway. With many ways to earn Loyalty Points, the journey to status and rewards is simple. Loyalty Points are earned toward status and can also unlock Loyalty Point Rewards starting at 15,000 Loyalty Points. The Loyalty Points balance resets to zero every March 1. This doesn’t impact AAdvantage® miles balances, which can still be used on future travel and experiences.
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On its 79th birthday, TAP gives 79% more miles TAP Air Portugal celebrates 79 years with a campaign for flights booked on the 14th of March. On the day it celebrates its 79th anniversary, TAP Air Portugal is giving its customers extra miles and a reason to celebrate. TAP is celebrating its anniversary by offering 79 per cent more bonus miles on flights booked on the 14th of March (to travel until 5 January 2025).
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AJET, new brand of Turkish Airlines, has started ticket sales AnadoluJet, established as a sub-brand of Turkish Airlines in 2008 to meet the air transportation needs with more advantageous options, has started its ticket sales under the name “AJET” on its official website ajet.com as of March 12.
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Finnair Plus loyalty program members will now utilize Avios Finnair Plus loyalty program members will now utilize Avios as their updated loyalty currency, marking a significant transition for the program. This shift follows a collaboration with IAG Loyalty to integrate Avios, the loyalty currency employed by Finnair’s oneworld partners’ loyalty programs, namely the British Airways Executive Club, Qatar Airways Privilege Club, and Iberia Plus.
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Bilt Rewards adds Alaska Mileage Plan as transfer partner Bilt Rewards members can now transfer points to Mileage Plan miles. Plus, starting later this year, earn 3x miles when you pay rent via Bilt with your Alaska Airlines Visa Signature® card.
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The Fly Up: Heathrow Airport launches renewable biofuel breakfast Heathrow partners with Heston Blumenthal’s Perfectionists’ Cafe to create a special new full English. Biofuel breakfast launched to increase understanding of Sustainable Aviation Fuel (SAF). SAF is single biggest driver to help Heathrow reach Net Zero by 2050. Only 14 per cent of travellers have heard of SAF. Heathrow calls on government to mandate SAF use and introduce a price support mechanism
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Hotels & Hospitality:
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Red Roof® Offers Rewards to Travelers Hitting the Road this Spring for Any Go-ccasion Rest + Repeat® at Red Roof while following March basketball or catching the solar eclipse: In addition to Member Exclusive Rates, members of the Red Roof’s RediRewards® loyalty program who book reservations at any Red Roof property will earn double points on each completed stay.
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Expedia Group Welcomes New Partners to its Global Travel Ecosystem Responding to growing travel demand, Expedia Group unveiled today new partnerships fueling further personalized travel experiences, with supply and technology.
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Pairing loyal Graduate fanbase with size and scale of Hilton will create new opportunities for owners and guests in some of the world’s greatest college towns.
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In Search of Sleep: Hilton caters to rising Number of sleep tourists Hilton’s 2024 Trends Report found the No. 1 reason people of all generations want to travel this year is to rest and recharge. In fact, some travelers are even building their entire trip around sleep, which is a trend now known as “sleep tourism.”
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Debut of Hilton BNA Nashville Airport Terminal Takes Hospitality to New Heights “Backed by the most trusted brand in hospitality, Hilton BNA Nashville Airport Terminal provides guests with an amazing stay experience through elevated service, exceptional dining offerings, top-of-the-line meeting and event spaces such as the rooftop bar with panoramic views and the music lounge, which celebrates Nashville’s vibrant music scene.”
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Agreement supports IHG’s commitment to accelerate EV charger installation across its portfolio
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Cruises:
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Virgin Voyages launches season pass aimed at remote workers Virgin Voyages is set to elevate the concept of remote work with its Scarlet Summer Season Pass, scheduled to debut later this year. This initiative allows guests aboard the adults-only cruise line’s Scarlet Lady ship to enjoy four consecutive cruises without depleting their vacation days. Travelers can opt for discounted back-to-back Mediterranean sailings between June and September, opening up new possibilities beyond traditional office settings.
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Disney Cruise Line will sail to fan-favorite destinations in summer 2025, offering unforgettable family vacations around the world. Itinerary options include tropical getaways to The Bahamas and Caribbean from Florida, adventures of grandeur in Alaska and, for the first time ever, European sailings to the Mediterranean and Northern Europe on board the Disney Fantasy.
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Retail, E-commerce, F&B, Healthcare:
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7-Eleven, Inc. Introduces the First New Menu Items of 2024 From morning fuel to afternoon treats, 7-Eleven, Speedway, and Stripes invite customers to try their latest menu items
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Under Armour Announces leadership transition Kevin Plank to Become Chief Executive Officer; Mohamed A. El-Erian, Under Armour’s Lead Director, Named Chair of the Board
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Spring Into Vibrant Deals and Seasonal Treats at 7-Eleven, Inc. Enjoy discounts for your favorite spring celebrations plus new merch on 7Collection.com
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Market Force report: USA’s top grocers, and what feeds consumers choice of where to shop Market Force’s newest syndicated research covering grocery retailers suggests that consumers are still focused on pricing and promotions, but that slowing inflation has allowed them to also choose grocers based on convenience, cleanliness, and variety of merchandise available. H-E-B, Fry’s, King Soopers, Brookshire Grocery and Food Lion rank at the top of consumer preference, receiving the highest proportion of consumer spending across 40+ grocery brands named in the study.
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DM-Drogerie Markt and Payback extend successful cooperation in nine European countries PAYBACK and dm have now paved the way for the future of their partnership in Germany, Austria and seven Eastern European countries, where customers can also collect PAYBACK points at dm.
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With self-expression continuing to be a priority for today’s shoppers, Levi’s® seeks to unlock possibilities for personalization for fans of the brand. To that end, one of the Kyoto store’s highlights is the Levi’s® Tailor Shop experience situated on its ground floor. Helmed by skilled tailoring professionals, the Tailor Shop is an alteration, restoration and customization station where shoppers have the opportunity to make their Levi’s® apparel truly their own through embroidery, patches, etc.
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Entertainment, Sport, Telecom & Social Media:
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e& money unveils its new cutting-edge app, edefining digital excellence in the UAE Updated app offers rich features, enhanced customer journeys, and personalised experience for customers. Users can benefit from free international transfers and 1% cash rewards with the e& money card.
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e& UAE partners with AWS to elevate customer experiences with custom Generative AI Amazon Bedrock and Amazon SageMaker GenAI applications to power e& UAE’s services to deliver personalised experiences. e& UAE today announced a partnership with Amazon Web Services (AWS) to deploy advanced generative artificial intelligence (GenAI) technologies. These technologies are set to create real-time personalised recommendations, offering customised news feeds, product recommendations, and exclusive promotional materials to enhance customer experiences.
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Transport, Fuel Retail & Mobility:
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Using Petra Advantage Rewards, dealerships can take advantage of a fully white-labeled experience to create a strong “Why Buy Here” message for customers. The Advantage program provides an app, a rewards and recognition point program that automatically downloads points from the DMS, and dealer-branded marketing materials.
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Payments, Finance, Property & Insurance:
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According to research conducted by PYMNTS Intelligence, the youngest consumers are embracing digital wallet technology at a much higher rate compared to older generations. This might have direct implications to loyalty programs operators and solution providers.
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Points and travel reward search platform Point.me, one of PhocusWire’s Hot 25 Travel Startups for 2024, has launched a partnership with American Express that will allow card members to compare flight options across more than 150 participating airlines that they can redeem with their AmEx reward points.
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Celebrate Bybit Card’s 1st anniversary with exclusive rewards All Bybit Card users will enjoy discounted access to the Rewards Market, like 5 USDT and 10 USDT coupons with a 25% discount on TON Token Airdrop.
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The streamlined solution provides more transparency into financial wellness
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Ant International kicks off global campaign for UEFA EURO 2024 Ant International kicks off a global campaign across its businesses – Alipay+, Antom and WorldFirst – to engage and celebrate with fans globally in the lead up to one of the biggest sporting events of the year.
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Loyalty Technology, Solutions & Consulting:
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Web3-Powered B2B Payments Platform Zeebu Breaks Through the $1 Billion Mark Zeebu, headquartered in Dubai, concentrates its efforts within the telecommunications industry. Its core product revolves around the ZBU token, crafted to streamline worldwide transactions. Additionally, it introduces a loyalty initiative that grants ecosystem contributors incentives for each transaction conducted.
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Amadeus acquires travel payments expert Voxel This acquisition will enhance the payments experience between a range of different players across the travel ecosystem. With this deal Amadeus continues to expand into areas that are complementary for its existing customers
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Leading CX innovator to deliver industry’s most advanced AI agents and only complete CX platform for the AI-first era
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SoundCommerce and Cordial Join Forces to Data-Enable Omnichannel Retailers By leveraging SoundCommerce’s actionable data insights alongside Cordial’s personalized messaging solutions, retail brands can now provide real-time, data-driven interactions that foster customer loyalty and maximize revenue opportunities.
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Nacelle unveils game-changing personalisation solution for e-commerce Powered by Generative AI, Nacelle’s new personalisation solution helps brands generate highly segmented content 10x faster than conventional methods, driving higher sales.
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JBB Advanced Technologies announces sale of wholly ownedsubsidiary Tronic Tronic develops technology to enhance the accessibility and usability of Web3 gamification, creating the next generation of online platforms for organisations to enhance engagement and loyalty among targeted audiences.
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Reports, Research, Insights & Opinions:
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The European loyalty market is expected to grow by 10.7% on an annual basis to reach US$46.79 billion in 2024. In value terms, the loyalty market in the region has recorded a CAGR of 12.0% during 2019-2023.
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Jobs & Careers:
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Club Med is hiring: CRM and Loyalty Manager Northern Europe – UK, Ireland & Nordics Location: London Area, UK. Click inside to apply.
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Royal Caribbean is hiring: Trade Loyalty Marketing Executive Location: Weybridge, Surrey, UK. Click inside to apply.
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Marks & Spencer is hiring: Loyalty Marketing Manager Location: London, UK. Click inside to apply.
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