GLO FEATURED

GLO Weekly: Global Loyalty News – March 17, 2023 (Week 11)

Featuring: GLO Loyalty Predictions 2023 report, GLO Podcast: Loyalty & AI, Delta, Etihad, Emirates, Qantas, Riyadh Air, ANA, Wyndham, Coca-Cola, 7-Eleven, Air Miles, Forrester, Capillary Tech, Loylogic, Merkle.

GLO

FEATURED: GLO Global Loyalty Predictions 2023 report

GLO Global Loyalty Predictions 2023 – the inaugural year-ahead report by Global Loyalty Organisation, features interviews from GLO members and partners: 

 – Jeffrey Goh, CEO of Gulf Air Group Holdings 
 – Benjamin Lipsey, SVP Flying Blue, Air France-KLM 
 – Kristi Gole, EVP Strategy Global Hotel Alliance 
 – Andrea Pinna, Global VP Loyalty Strategy & Customer Care, Radisson Hotel Group 
 – Peter Kisbye, CEO Loyal Solutions 
 – Shyam Shah, CEO Loyalty Juggernaut 
 – Chuck Ehredt, CEO Currency Alliance 
 – Ani Elmaoglu, CEO Ketchup Loyalty Marketing 
 – Iain Pringle, New World Loyalty 
 – Tony Piedade, CEO Loyalty Lighthouse

Key themes covered are loyalty programmes’ relaunch post-COVID status extensions, opportunities  and challenges for 2023, loyalty during recession and inflation, budgets & investments forecasts, emerging trends & technological innovation.

We have also asked fun questions: “What advice would they give their younger selves?”, “How would they spend 1 million points?” and “What loyalty feature would they invent if they had a magic wand?”

GLO Podcast 1: Loyalty & Artificial Intelligence (Expert Webinar)

Speakers: Chuck Ehredt, CEO Currency Alliance / Anthony Wintheiser, Chief Product Officer Kognitiv / Ricardo Pilon, Chair, Pomona Capital & Advisors.

Airlines & Alliances News:

Delta partners with PGA TOUR golfer Patrick Cantlay

Valuable Airline Loyalty Programs – Delta SkyMiles comes on top

Etihad introduces new award pricing

Qantas Loyalty (Australia) launches marketplace to bring more value and style to frequent flyers

Qantas (Australia) frequent flyers can now access reward sears onwards from Taipei with China Airlines

QANTAS (Australia) unveils “Project Sunrise” first and business class cabins for A350S

Emirates fined in NZ for ‘misleading and deceptive’ advertising of business class seats

Riyadh Air, Saudi Arabia’s newest national airline, is announced by Mohammed Bin Salman

ANA (Japan) launches new international airline – AIR JAPAN, targeting mid-haul routes

Hotels & Hospitality

Wyndham Teams with Groups360 for Instant Multi-Room Booking Solution

Retail, F&B, Transport & Real Estate:

Coca-Cola Europacific Partners (EU & Australia) teams up with Disney/Marvel for ‘Multiverse awaits’ promo

7-Eleven, Inc. (USA) Launches 7-Charge, a new Electric Vehicle charging network, with 7Rewards® loyalty program available

Finance & Payments: 

Bank of Montreal (BMO) agrees to acquire Air Miles Loyalty Programme

Loyalty Technology: 

The Forrester Wave™ report: Loyalty Technology Solutions, Q1 2023 – The 12 Providers That Matter Most And How They Stack Up

Signum Digital (Hong Kong) has SFC approval-in-principle on the First Security Token Offering and Subscription Platform in Hong Kong

Capillary Technologies (Singapore) – a customer loyalty SaaS platform, has been named a Leader in ‘The Forrester Wave™: Loyalty Technology Solutions, Q1 2023’

Loylogic (Switzerland) Partners with Bits of Stock to offer Next Generation of Loyalty Rewards

Dentsu / Merkle (Japan) to Present at Adobe Summit 2023

Reports: 

2023 Annual luxury travel report by Flywire: What will define luxury travel in 2023?

Report by Global Industry Analysis Inc: Global Mobile Coupons 2023: Higher Redemption Rate Than Traditional Coupons Drives Popularity

Maridold UK Consumer Trends Index 2023: U.K. consumer attitudes and trends in personalisation, privacy, messaging, advertising, brand loyalty & the rising cost of living

Loyalty Charity:

Change Donations (USA) and Brex partner to amplify the power of charitable giving through Brex’s loyalty program