Weekly roundup of key loyalty & CX news: Emirates, Etihad, Alaska Airlines, Frontier, SAS, TAP, Saudia, China Airlines, Marriott, Accor, Hyatt, Peninsula, IHG, Wyndham, Amazon, Sabre, Amadeus, Primark, H&M, Tesco, eBay, Loyalty Podcast
GLOFEATURED: GLO Global Loyalty Predictions 2023 report
Key themes covered are loyalty programmes’ relaunch post-COVID status extensions, opportunities and challenges for 2023, loyalty during recession and inflation, budgets & investments forecasts, emerging trends & technological innovation.
We have also asked fun questions: “What advice would they give their younger selves?”, “How would they spend 1 million points?” and “What loyalty feature would they invent if they had a magic wand?”
Featuring interviews from GLO members and partners:
– Jeffrey Goh, CEO of Gulf Air Group Holdings
– Benjamin Lipsey, SVP Flying Blue, Air France-KLM
– Kristi Gole, EVP Strategy Global Hotel Alliance
– Andrea Pinna, Global VP Loyalty Strategy & Customer Care, Radisson Hotel Group
– Peter Kisbye, CEO Loyal Solutions
– Shyam Shah, CEO Loyalty Juggernaut
– Chuck Ehredt, CEO Currency Alliance
– Ani Elmaoglu, CEO Ketchup Loyalty Marketing
– Iain Pringle, New World Loyalty
– Tony Piedade, CEO Loyalty Lighthouse
Airlines & Alliances News:
PAL Airlines (Canada) become new partner of Air Canada Aeroplan
Alaska Airlines Mileage Plan devalues Japan Airlines Awards
TUI launches biggest ever winter programme with 150,000 more seats
TAP takes off with new Business Class cuisine
SAS (Sweden) unveils NDC strategy with Amadeus partnership
Etihad Guest members will now be earning miles on flights with El Al (Israel)
Etihad Airways (UAE) enhances interline and codeshare with six airlines making travel even easier
AirAsia Launches 10 Million FREE* Seats Mega Sale for Travel to Asia, Asia Pacific, and Beyond!
Qantas Frequent Flyer launches double points or status credits for flights booked 23-28 March 2023
airBaltic (Latvia) adds elite status option to Planies NFTs
Skytrax ranked Hamad International Airport (Doha) 2nd Best in the World
Hotels & Hospitality
Accor (France) to go global with ALL PLUS Subscription Cards to drive value and consumer loyalty
Hyatt & Lindner Hotels launch partnership
IHG Hotels & Resorts to Debut Reimagined Regent Hotels & Resorts in America
Wyndham Hotels & Resorts Honored as one of the World’s Most Ethical Companies for 2023 by Ethisphere
Intercontinental Hotel Group (USA) and ANA Holdings (Japan) sign comprehensive commercial agreement
The Peninsula (Hong Kong) launches exclusive brand-wide partnership with the World of Peter Rabbit
InterGlobe Hotels announces the launch of their new hotel – ibis Thane in India
Booking.com becomes the official online travel partner of Major League Baseball
Four Seasons Hotel London at Park Lane (UK) launches PupsYoga package with furry friends
Costa Cruises (Italy) presents C|CLUB 2023 CRUISES, a unique program for its loyalty scheme
Princess Cruises (USA) Announces Lavazza as Official Coffee Partner
Retail, F&B, Transport & Real Estate:
H&M unveils first pre-loved store in US to drive sustainability
Primark launches durability and repair initiative to ‘give clothes a longer life’
Denim brand True Religion (US) launches loyalty programme called True Fam
Tesco (UK) to slash the value of Clubcard points from the summer 2023
PAYBACK bonus program and organic retailer Alnatura (Germany) extend partnership
Jaya Grocer, Grab (Malaysia) launch loyalty reward scheme
Entertainment & Sport:
Disney (USA) unveils #AlltheDisneyThrills at Walt Disney World Resort
Abu Dhabi’s Miral announces launch of SeaWorld® Yas Island, Abu Dhabi on 23 May
Finance & Payments:
Nubank (Brazil) Extends Nucoin-Based Crypto Loyalty Initiative to 70M Customers
Loyalty Technology:
Polygon and Salesforce partner to develop NFT-Based Loyalty Programme
Engage People Reports Growth in Loyalty Solutions
Alviere (US) announces promotional card programme aiming to revolutionise customer loyalty
Zendesk (USA) announces five year strategic collaboration with AWS
Reports:
Research: Customer Experience & Customer Journey
Harvard Business Review: Should you share AI-driven customer insights with your customers?
People & Appointments:
eBay (USA) names Eve Williams as new UK marketing boss
Podcasts:
The Loyalty Podcast 49: Loyalty CXM Zurich Highlights
