All you need to know this week about loyalty & CX: GLO at ATM Loyalty & Sustainability video. GHA's CEO Chris Hartley Interview. Kempinski Hotels CCO Amanda Elder Interview. Turkish Airlines, ITA, TAP, Air Canada, Boeing, flydubai, Korean Air, airasia, Vietjet, Hilton, Accor, Centara, Wyndham, IHG, TGI's, Wendy's, FEMSA, Moya, Emarat, Gulf Oil, Etihad Rail, Copec, Wow Bao, Mastercard, Citibank, etc.
GLOFeatured:
GLO Panel at Arabian Travel Market Dubai 2023 (Video): Is Sustainability the Future of Loyalty Programmes?
Participants: Inge Huijbrechts, Global SVP for Sustainability, Security and Corporate Communications at Radisson Hotel Group; Jelena Kezika Senior Director of Strategy at Global Hotel Alliance; Dilek Glenister, Co-founder & Exec Director, GLO; Anastasia Levashova, Co-founder & Exec Director, GLO.
GLO Video Interview at ATM 2023 with Amanda Elder, CCO of Kempinski Hotels on Luxury Hospitality & Loyalty
Amanda Elder, CCO Kempinski Hotels shares insights on Luxury Hospitality, customer experience and Kempinski Discovery loyalty program with Anastasia Levashova, Co-founder & Exec Director, Global Loyalty Organisation.
Airlines & Alliances News:
Europe & UK:
ITA Airways (Italy) expands its Volare Loyalty Program Partnership
TAP was the big winner of the Freddie Awards 2023
MENA:
Flydubai and Air Canada announce code-sharing partnership
North America & LATAM:
Air Canada Reports 1Q 2023 Financial Results
Asia:
Korean Air to launch paid inflight Wi-Fi Service on international flights
airasia Superapp signs partnership agreement with Swiss-Belhotel
Vietjet (Vietnam) launches loyalty programme SkyJoy
Hotels & Hospitality:
Accor partners with Opera Australia
Retail, F&B, Transport, Fuel Retail & Deliveries:
TGI Fridays Brings Bigger, Better Rewards to Customers with Oracle
Wendy’s Taps Google Cloud to Revolutionize the Drive-Thru Experience with Artificial Intelligence
Polish fuel retailer MOYA launches ‘Super MOYA’ loyalty platform
Emarat (UAE) launches e-wallet at fuel service stations in the UAE
Gulf Oil relaunches loyalty app ‘GulfPay’
Copec (Chile) launches digital payment account
Wow Bao (Asia F&B) Mints Unique NFT-Based Digital Collectibles, Launching web3 Loyalty Program
Banks & Payments:
Mastercard partners with Michelin Guide Dubai
Citi (USA) adds Accor (France) to ThankYou Points transfer partners
Loyalty, CX Technologies & Solutions:
Apax Funds make $450m investment in travel & loyalty tech company IBS Software
Reports:
Mastercard report: Travel Industry Trends 2023
Kearney Consumer Institute 2Q 2023 report: The transparency disconnect KCI quarterly briefing
Australia Annual Loyalty Report: For the love or money 2023
MarketsandMarkets™ report: Artificial Intelligence and the Emergence of AI-based B2B Business Models
People & Appointments:
IHG names Jolyon Bulley as Americas CEO following Elie Maalouf’s appointment to Group CEO
BOB VAN DEN OORD is appointed as CEO of Langham Hospitality Group
