British Airways • IATA • Emirates • Qatar Airways • Spirit • United Airlines • Qantas • Southwest • SalamAir • WizzAir • Best Western Hotels • Hyatt • Choice Hotels • Marriott • Wyndham • Carnival Cruises • Mercado Libre • GILT • Morrisons • Tesco • Saudi's Shop-N-Go • PAYBACK • Waitrose • CITGO • ADNOC • Haffner's • REMAX • Loyalty Reports • Loyalty Careers • Loyalty Jobs.
GLOAirlines, Alliances & Airports:
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Spirit Airlines Coasts into the Florida Keys with Launch of Key West Service To celebrate the new route, Spirit Airlines will reward up to 1,500 Free Spirit® bonus points for travellers.
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British Airways Signs Contract for Super-Fast Starlink Wi-Fi British Airways has taken a major step toward transforming the in-flight digital experience by signing a contract to equip parts of its fleet with SpaceX’s Starlink, the low-Earth-orbit (LEO) satellite internet service known for its ultra-fast speeds and low latency. The agreement marks one of the most significant upgrades to the airline’s connectivity systems in years and positions BA among a growing group of global carriers adopting LEO-based Wi-Fi. (Image: BA)
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Qantas Auckland International lounge opens next month as Sydney transformation begins Qantas is advancing its global lounge refurbishment program, with major work set to begin at the Sydney International Business Lounge as the Auckland International Lounge opens ahead of the peak holiday season in December.
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Qatar Airways and Air Algérie announced a codeshare partnership that will increase access to seamless connectivity between Algeria and key markets in Asia and the Middle East through the multiple award-winning Hamad International Airport. Starting today, travellers can book codeshare flights for travel starting on 15 November 2025.
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Lyft and United Team Up to Offer Travelers New Rewards and Experiences Expected in early 2026, MileagePlus members will be able to redeem miles directly for rides through the Lyft app and will receive automated flight alerts and ride reminders for United travelers.
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IATA’s 2025 Global Passenger Survey reveals that smartphones, digital identity, and biometrics are rapidly becoming the preferred tools for managing the end-to-end travel journey, with travellers worldwide demanding more seamless, secure, and mobile-first air travel experiences.
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HeyMax Launches in Hong Kong and Announces Partnership with Cathay The Singapore-based loyalty platform builds on its July acquisition of Hong Kong fintech krip, partnering with Cathay as part of its strategy to scale its regional rewards ecosystem and expand partner and user growth.
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Flying High: The Southwest Rapid Rewards® Debit Card Takes Off Beyond Expectations The newly launched Southwest Rapid Rewards® Debit Card has soared past all forecasts, offering travelers an easy way to earn flight rewards on everyday spending — no credit card required.
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SalamAir Launches “mOVemore” — Oman’s First Flight Membership Program for Frequent Travellers SalamAir has launched mOVemore, a flexible flight membership program offering subscribers fixed-fare monthly or bi-monthly packages with six or twelve flights, plus exclusive benefits for frequent travellers across Oman and the GCC.
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Himyan cardholders can now collect 1 Avios for every QAR 8 spent using their cards on online or point-of-sale (POS) transactions. The cardholders will also benefit from Card-Linked Offers, whereby they will collect even more Avios for purchases with linked Himyan cards at participating Privilege Club partner outlets, which include retail, dining, entertainment, lifestyle, and other diverse venues across Qatar.
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Emirates launches Emirates World store in Riyadh The opening marks the first Emirates World store in the GCC outside Dubai. A total of 9 Emirates World store launched already reflecting airline’s strategy to redefine its retail vision for the future.
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Emirates has invested AED 85 million to install more than 200 biometrics-enabled cameras across Terminal 3, Dubai International (DXB) – allowing more customers to pass through Check-In, Immigration, Boarding Gates, Lounges and board the aircraft, simply by facial recognition, with a quick and easy registration on Emirates app.
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Middle Seat, Be Gone: Wizz Air Launches Premium ‘Wizz Class’ Trial Wizz Air will launch a December trial of its new premium “Wizz Class” ticket, offering extra space, priority boarding, and added baggage perks for a higher fare.
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Qatar Airways Awarded ‘Best Airline in the World’ at Business Traveller Awards 2025 The airline won multiple awards including ‘Best Business Class in the World’, ‘Best Economy Class in the World’ and ‘Best Airline Lounge in the World’. Qatar Airways also received the ‘Best Frequent Flyer Programme in the World’ and ‘Best Airline Between Europe and the Middle East’ titles.
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Hotels & Hospitality:
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Skift and Mews reveal how guest-first strategies drive hotel revenue and long-term hotel growth The report highlights a growing shift from room-based performance metrics to more guest-centric measures such as Revenue per Available Guest (RevPAG), which captures the total value of each guest interaction – whether they stay overnight, dine, work, or socialize.
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Best Western® Hotels & Resorts Included in the TIME World’s Best Brands 2025 Ranking The World’s Best Brands list is the result of an independent global survey, which gathered insights from over 90,000 consumers across the world. Respondents evaluated brands based on key criteria including awareness, social buzz, likability, usage and loyalty. Only the top-rated brands in each category earned a spot on the final list.
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Hyatt Q3 2025 results: Modest RevPAR, Strong Fee Growth—and a Bigger Bet on World of Hyatt Hyatt’s third-quarter results show a steady fee-led model amid mixed topline trends, plus a clear pivot to loyalty economics that should compound through 2027.
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World of Hyatt reaches more than 60 million members, growing at a rate of nearly 30% annually since 2017.
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Choice Hotels Bets the Future of Loyalty on Emotion, Not Just Points Choice Hotels is reinventing its Choice Privileges program around emotional connection, more frequent recognition, and experiential rewards—shifting loyalty from transactional points-earning to a more human, memorable, and accessible member experience.
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Wyndham Rewards and KrisFlyer Launch Points-to-Miles Bonus Collaboration Wyndham Rewards and KrisFlyer have launched a promotion offering Wyndham members a 20% bonus when converting points to KrisFlyer miles from October 28 to December 27, 2025.
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Cruises:
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Carnival Corporation’s third-quarter 2025 earnings confirmed that the cruise giant has transitioned from post-pandemic recovery to a new phase of sustained profitability. The company’s performance was driven by higher yields, premium pricing, strong onboard spending, and strategic investments in private-destination assets and a revamped loyalty programme.
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Retail, E-commerce, F&B, Healthcare:
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New Narvar Report Finds Two-Thirds of Online Shoppers Feel Anxious After They Click “Buy” Two-thirds of consumers now feel a surge of anxiety after clicking “buy,” according to Narvar’s 2025 State of Post-Purchase Report, a signal that uncertainty is now defining the ecommerce experience. Rising theft, delivery failures, and inconsistent communication have turned the post-purchase experience into one of the biggest sources of friction and risk for retailers working to protect both margins and loyalty.
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BrandSpark Awards Eggland’s Best with First-Ever “Worth it!” Award The BrandSpark Worth It! Awards were created to help consumers identify brands that deliver superior value, not just through pricing, but by outperforming the category in perceived quality. According to BrandSpark research, consumers are 50% more likely to choose award-winning brands over lower-priced options when they recognize superior quality, making this accolade a powerful validation of shopper loyalty and preference.
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Mercado Libre has rolled out a major upgrade to Mercado Puntos, introducing a redesigned tier structure in Mexico and Brazil that brings personalised milestone bonuses, deeper engagement mechanics and expanded multi-partner redemption options. The overhaul signals a bold escalation in Latin America’s increasingly competitive ecommerce loyalty landscape — where customer retention is becoming just as critical as customer acquisition.
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GILT, Singapore’s online luxury-retail loyalty club, has unveiled a major overhaul of its rewards structure, shifting from traditional discount-based perks to a new model that allows members to redeem points for high-end experiences— from luxury hotel stays to chef-curated dinners and private events.
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Saudi Arabia’s convenience retail sector just took a major digital leap forward. Shop-N-Go, one of the Kingdom’s largest and fastest-expanding convenience chains, has announced a strategic partnership with a fintech-loyalty startup to launch a co-branded digital wallet and rewards programme across its network of more than 1,200 stores.
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Morrisons Adds Disney Magic Into Christmas Shopping With New Loyalty Campaign Morrisons has launched a festive Disney-themed loyalty campaign offering collectible trading cards and digital rewards with every £15 More Card shop, including a chance to win a family trip to Disneyland Paris.
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Tesco Warns Clubcard Members of £16.5 Million in Expiring Vouchers Tesco is urging Clubcard members to check their accounts and redeem vouchers before £16.5 million worth expire at the end of November 2025.
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Earn points, save money, and win prizes with PAYBACK on Singles Day and Black Week PAYBACK is offering even more points and discounts in November – and that’s a double treat with “Singles Day” and “Black Week.” More than 35 million active PAYBACK customers can reward themselves with up to 40 times the points and discounts of up to 80% on their purchases.
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Waitrose Expands “MyWaitrose” Little Treats Rewards Scheme Nationwide Waitrose has expanded its “Little Treats” rewards program nationwide, allowing MyWaitrose members to earn up to three monthly perks — including free items or discounts of up to £5 — based on their spending.
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Weigel’s launches gamified loyalty promotion “Win What You Spend” Weigel’s has launched a new gamified loyalty promotion that lets customers win back the value of their purchases, aiming to boost engagement and enhance its rewards program.
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Now also available at Edeka and Netto: Pay with your Sparkassen-card and collect PAYBACK points Following a successful launch in July 2025 with regional Sparkasse partners, Sparkasse customers can now also collect points at major PAYBACK partners EDEKA, Netto Marken-Discount, Marktkauf, and trinkgut when they pay with their linked Sparkassen-Card (debit card).
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Transport, Fuel Retail & Mobility:
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CITGO Concludes 2025 Marketer Roundtable Meetings, Strengthening Connections with Customers “We’ve built momentum as a brand. We are evolving our image and supercharging our loyalty program,” said Chris Kiesling, Assistant Vice President of Light Oil Operations and Marketing for CITGO. “Our marketers are part of our growth story, and we embrace the opportunity these meetings bring to engage with them to celebrate joint accomplishments, collaborate and share our future vision.”
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Haffner’s, the convenience and fuel brand owned by Energy North Incorporated, is set to launch a new integrated loyalty program with Liquid Barcodes in early 2026, unifying digital rewards across its 70 convenience stores, car washes, and fuel operations in New England — including heating oil and propane services.
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ADNOC Distribution is set to transform the UAE’s roadside experience with “The Hub,” a new multi-energy service concept combining fuel, ultra-fast EV charging, dining, and lifestyle amenities, with 30 locations planned nationwide by 2028.
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Introduces ‘Oasis by ADNOC’ with a premium ‘On-the-Gourmet’ concept, featuring elevated food and beverage offerings. ADNOC Oasis, an iconic Emirati brand with 379 locations across the UAE, remains one of the nation’s most beloved coffee destinations. The refreshed brand supports ADNOC’s growing non-fuel retail business, which reported a 15% year-on-year gross profit increase in H1 2025, including a 21% rise in convenience store gross profit.
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Payments, Finance, Property & Insurance:
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Crypto Currency Trust Wallet Launches “Trust Premium” Loyalty Program to Reward Active Users Trust Wallet has launched Trust Premium, a new loyalty program that rewards users for ongoing engagement and activity across its self-custody crypto wallet platform.
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Loyalty Technology, Solutions & Consulting:
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Travel’s Next Chapter with Agentic AI, Luxury’s Split, and New Signals From Guest Reviews Anthropic’s push for agentic AI, paired with rising personalization expectations and new review signals like Vrbo’s photo uploads, is reshaping travel operations and loyalty programs — a shift the Global Loyalty Organisation says will redefine how brands deliver recognition and value at scale.
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RE/MAX has launched MAXEngage, a global gamified loyalty and engagement program that rewards real-estate agents for completing challenges, earning points, and redeeming exclusive rewards.
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Reports, Research, Insights & Opinions:
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The Chilean loyalty market presents opportunities in ecommerce, POS, and diverse loyalty programs such as tier-based and points systems. Growth spans sectors like retail, financial services, and hospitality, with channels including online, mobile, and in-store. Emerging tools include AI-driven and custom platforms.
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NiCE / MIT report: The Connected Customer – How AI and Human Empathy Are Redefining Loyalty MIT’s Connected Customer report reveals that the future of loyalty lies in uniting AI-driven intelligence with human empathy—creating connected, predictive, and trust-based experiences that transform every customer interaction into a moment of lasting engagement.
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As customer expectations rapidly evolve, their perception of traditional loyalty models evolves with it. As a result, many loyalty programs face a widening “value gap” between what members want and what brands deliver, according to a new report co-developed by Skift and Rocket Travel by Agoda – the strategic partnerships arm of digital travel platform Agoda.
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Jobs & Careers:
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Virgin Australia is hiring: Customer Strategy Manager (Australia) Location: Sydney, New South Wales, Australia. Click inside to apply.
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Location: Sydney, New South Wales, Australia. Click inside to apply.
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Wesfarmers Health is hiring: Senior Loyalty Transformation Manager (Australia) Location: Docklands, Victoria, Australia . Click inside to apply
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Jimmy Choo is hiring: Senior CRM Manager (UK) Location: London, UK. Click inside to apply.
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Vouchagram India is hiring: SVP – Brand Alliances & Partnerships (India) Location: Bengaluru, Karnataka, India. Click inside to apply.
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MissionSquare is hiring: Customer Loyalty & Engagement Director (India) Location: Akuhaito, Nagaland, India. Click inside to apply
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SBI Card is hiring: Assistant Vice President – Segmented Programs (India) Location: Gurugram, Haryana, India. Click here to apply
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CFA Institute is hiring: Director, Membership Marketing & Engagement (UK) Location: London, UK. Click inside to apply.
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Salt is hiring: Head of CRM & Lifecycle Marketing – FinTech (UK) Location: UK (Hybrid). Click inside to apply
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Wheely is hiring: CRM Lead / Head of CRM (UK) Location: London Area, United Kingdom. Click inside to apply.
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Octopus Money is hiring: Head of Lifecycle Marketing (UK) Location: London, UK. Click inside to apply.
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CHANEL is hiring: Senior CRM Manager (UK) Location: London, UK. Click here to apply.
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Epsilon is hiring: Client Development Director (Loyalty) – UK Location: London, England, United Kingdom. Click inside to apply.
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Tesco Bank is hiring: Customer Value Manager (UK) Location: Edinburgh, UK. Click inside to apply.
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American Express is hiring: International Membership Strategy & Delivery Manager (UK) Location: London, UK. Click inside to apply
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Thomas Cook is hiring: Head of Customer Loyalty & Retention (UK) Location: London. Click inside to apply.
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Southwest Airlines is hiring: Principal Rapid Rewards Strategy Consultant (USA) Location: Dallas, Texas, USA. Click inside to apply.
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Yum Brands is hiring: Channel Manager, Loyalty (USA) Location: Plano, Texas, USA. Click inside to apply.
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DraftKings is hiring: Manager, VIP Loyalty Marketing (USA) Location: Boston, MA, USA. Click inside to apply.
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Mastercard is hiring: Senior Specialist, Mastercard Global Loyalty Offers (USA) Location: Purchase, NY, USA. Click inside to apply.
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American Express is hiring: Senior Analyst, Membership Rewards Marketing (USA) Location: New York, NY, USA. Click inside to apply.
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Hyatt is hiring: Senior Manager, Loyalty – Americas (Hybrid) Location: Chicago, IL, USA. Click inside to apply.
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Hilton is hiring: Senior Analyst, Marketing & Loyalty Strategy & Operations (USA) Location: McLean, VA, USA. Click inside to apply.
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