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GLO Weekly: Global Loyalty News Week 3 – January 20, 2023

All you need to know about loyalty in the last week: Delta, Alaska Air, Etihad, China Airlines, Radisson, Marriott, Accor, Hilton, Starbucks, Tesco, Payback, Amex, ...

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Global Loyalty News – New Programs, Campaigns, Partnerships & Features:

Airlines:

Delta Airlines (USA) announces 4Q & FY 2022 results: Delta Skymiles loyalty program takeaways

Alaska Airlines (USA) and Bank of America announce enhanced benefits to co-brand Visa Signature® card

Alaska Airlines (USA) plans to hire more than 3,500 employees in 2023

Emirates (UAE) to Offer High-Speed, Global Inflight Broadband on 50 New A350s

Etihad Airways (UAE) looking for top talent in growth push

Emirates (UAE) Veganuary 2023: Emirates notes 154% increase in vegan meals year on year

China Airlines (China) Introduces Japanese Banquet Cuisine with Brand New Tableware to Enhance Customer Travel Experience

China Airlines (China) Sets Example for Sustainability in the Airline Industry with First National Sustainable Development Award

THAI and Singapore Airlines start new strategic partnership including Frequent Flyer Programs

KrisFlyer (Singapore) and Marriott Bonvoy (USA) launched point transfers from their respective loyalty programs

Oman Air’s Sindbad Programme (Oman) Added to Ooredoo’s Nojoom Partners 

Qantas (Australia) 30% Off Domestic Economy Awards campaign for March 1 – June 30, 2023 (Book January 16 – 22)

BA Avios (UK) flash sale last day – buy Avios with 40% bonus

United Airlines (USA) launches targeted ‘United Mile Play promotion” with gamification features

Hotels & Cruises:

Marriott Bonvoy Moments (USA) partners with Manchester United Fanatics (UK) to create Remarkable Memories With the Team 

Marriott (US) launches new campaign offering 20% off Escapes for Bonvoy members

Hilton 1mn points campaign: What Would You Do With 1 Million Hilton Honors Points? First‑ever DoubleTree doodle contest

Hilton (USA) consumer-centric tech innovations for frictionless travel & loyalty: from digital keys to contactless payments

Four Seasons (Canada) private jet journeys: reservations now open for 2024 calendar 

Accor (France) expands ALL Programme with the introduction of new brand – the “Handwritten Collection”

Accor One Living (France) launches with innovative hospitality solutions and support for mixed-use developments

ALL – Accor Live Limitless (France) becomes official promotional partner of the NBA Paris Game 2023

Radisson Hotel Group (Belgium) delivers strong growth in 2022 with revamped Radisson Rewards program

Regent Seven Seas Cruises® (USA) is launching Upgrade Your Horizon, inviting guests to enjoy An Unrivalled Experience™ with a generous Suite Upgrade

Retail, Entertainment & Payments: 

Harrods H Beauty rewards (UK) launches new H beauty recycling scheme

Tesco (UK) launches new Spotify-style “Unpacked” tool for Clubcard holders

L’Oréal (France) invests in Metaverse marketplace ‘Digital Village’

Salesforce (USA) for Retail Innovations Help Personalisation in retail & shopping

Starbucks (USA) and DoorDash Set to Expand Delivery Partnership Nationwide

Decathlon joins Payback Programme (Germany)

Loyalty Partner, the parent company of the PAYBACK bonus program (Germany), awarded the title of “Top Employer”.

Spotify launches in-app rewards program for Indian market

Gathr Outdoors (USA) unveils new cross-brand loyalty program

JB HI-FI (Australia) launches loyalty programme – JB HI-Fi Perks

Priceline Pharmacy Loyalty Program (Australia) reached 8 Million Members, becoming largest health rewards scheme in the country

Cha Cha Matcha & Hang Launch (USA) First-Of-Its-Kind Web3 Loyalty Program

Introducing MarigoldTM: The First Martech Company to Deliver Relationship Marketing Solutions that Drive Lifetime Loyalty

Point.me (USA) loyalty awards search engine adds Bilt rewards to its database

Payments & Finance: 

AMEX Global Business Travel (USA) integrates with CHOOOSE to accelerate sustainable travel & calculate CO2

Cashfree Payments (India) launches ‘Out of the World’ campaign focusing on trust & security in online payments including loyalty 

Transport & e-mobility:

Uber (USA) partners with Florida’s rail Brightline for rail link for premium passengers for door-to-door service

Payback (India) in partnership talks with grocery, cab hailing and OTT platforms

Budapest Airport (Hungary) Receives EU Grant for 83 Charging Stations and 102 Charging Points

Loyalty & CX technology and solutions:

Eagle Eye (UK) acquires Untie Nots (France) to boost loyalty & promotional performance for retail & grocers globally 

Sagarmatha (Israel) announces AI retail personalisation platform expansion to reduce inflation burden on shoppers

Factor4 (USA) Announces Partnership with CoCard

LoyaltyTech: Face swipe and facial recognition to achieve frictionless loyalty 

Pollard Banknote (USA) awarded digital support contract by the North Carolina Education Lottery

Loyalty Reports & Rankings:

Merkle (USA) Forecast 2023 – How consumer behaviour will drive brand experience in 2023 with AI?

Emarsys Research: Expanding Disconnect Between Customer & Retailer Perceptions 

LoyaltyTech: Face swipe and facial recognition to achieve frictionless loyalty 

People: 

Mark Nasr becomes EVP of Marketing & Digital, and President of the loyalty program Aeroplan for Air Canada (Canada)

Four Seasons (Canada) Promotes Rainer Stampfer to President of Global Operations

Ritz-Carlton Leadership Center (USA) appoints Amanda Joiner as New Global Vice President in charge of customer and employee engagement

Burberry (UK) appoints Giorgio Belloli as Chief Digital, Customer and Innovation Officer

Merkle (USA) announces key global leadership appointments: Holden Bale to drive Global CX and Matt Naeger as Global Head Strategy

Xoxoday (USA) a SaaS fintech focusing on rewards, incentives & loyalty hires Stephen Humphreys as Business Head, UK & Europe to elevate CX

Podcasts: 

Podcast: Peggy Fang Roe, Marriott & Tim Mapes, Delta Airlines

Weekend Read / Film: 

Netflix / Documentaries: The Social Dilemma  – This documentary-drama hybrid explores the dangerous human impact of social networking, with tech experts sounding the alarm on their own creations.

Book: Remarkable Retail by Steve Dennis – Steve Dennis dissects the seismic shifts brought about by digital disruption and a global pandemic, while providing a provocative, pragmatic guide to reignite growth. Available on Amazon