All you need to know in global loyalty & CX news this week.
GLOGLO Upcoming Events:
GLO Event // Loyalty & Artificial Intelligence: Applications, Challenges & Solutions // Expert Roundtable Online
March 1, 2023 @4pm GMT / 11am EST
Register & Join @ https://events.teams.microsoft.com/event/55f12a05-c1d1-4186-80d5-07899310c0f5@8c29f218-ca9d-4ed2-b845-ccb2fb8a4233
GLO Video / GLO Loyalty Predictions 2023 Ep 3: Key trends in Loyalty in 2022 & 2023. Airlines & Hotels.
Featuring Heads of the largest global loyalty programs: Jeffrey Goh, Chair Gulf Air Group // Benjamin Lipsey, Head of Flying Blue Air France – KLM // Kristi Gole, Head of Strategy, Global Hotel Alliance // Andrea Pinna, Global SVP Loyalty Strategy, Radisson Hotel Group.
GLO Video / GLO Loyalty Predictions 2023 Ep 4: Key drivers in loyalty in 2022 & 2023. Loyalty Solution Providers & Consultants.
Video Interview featuring loyalty experts: Shyam Shah, CEO, Loyalty Juggernaut, USA/ Peter Kisbye, CEO, Loyal Solutions, Denmark / Chuck Ehredt, CEO Currency Alliance, Spain / Ani Elmaoglu, CEO, Ketchup, Turkey / Tony Piedade, Deputy Chair, GLO / CEO, Redwing Consultants, UK / Iain Pringle, Partner, New World Loyalty, UK
GLO Video / GLO Loyalty Predictions 2023 Ep 5: Loyalty During Recession and Inflation. Airlines & Hotels.
Featuring Heads of the largest global loyalty programs: Jeffrey Goh, Chair Gulf Air Group // Benjamin Lipsey, Head of Flying Blue Air France – KLM // Kristi Gole, Head of Strategy, Global Hotel Alliance // Andrea Pinna, Global SVP Loyalty Strategy, Radisson Hotel Group.
Airlines & Alliances News:
Lufthansa launches new App to improve travel experience
Lufthansa introduces Onboard Delights – pre-order fresh meals option starting Feb 2023
Turkish Airlines (Turkey) and GOL (Brazil) loyalty programme partnership expanded
airasia super App (Malaysia) partners with Archipelago International (Indonesia)
AirAsia (Malaysia) super App launches #AyokemBALI campaign to bring tourists to Bali
Alaska Air Group (USA) delivers strong fourth quarter 2022 and full-year results
Singapore Airlines (Singapore) launched its global brand campaign titled ‘Welcome to World Class’
Singapore Airlines Rolls Out Complimentary Wi-Fi for Business Class
Qantas (Australia) takes frequent flyers on tour with premium holiday packages
Flybe (UK) entered administration, Rewards4All frequent flyer programme is suspended.
ZeroAvia (UK) hydrogen-electric aircraft takes off for testing
Hotels & Hospitality
Choice Hotels (USA) Enables Point Exchange Between Choice Privileges and Radisson Rewards Americas
Four Seasons partnerships: a treat in Madrid with Jimmy Choo and 111SKIN
Payments, Transport & Retail:
Mastercard Helps Bahrain’s EazyPay Expand eCommerce Offering
National Car Rental (USA) Launches New Mobile App for the Business Pro on the Go
Delta Airlines and Hertz (USA) enhance partnership benefits
India’s GoingZero’s ‘Loop’ loyalty program opens up route to shop sustainably
OneSignal (USA) Secures Strategic Investment from ServiceNow Ventures to Build on $50M+ Series C
Technology:
Talon.One (USA) launches loyalty and promotions app for Salesforce Commerce Cloud
Forrester (USA) names Talon.One among notable vendors
Reports:
Report / The Lacek Group (USA): Loyalty in Health Care: The Time Is Now
People:
Daniel Thompson joins easyHotels (UK) as Marketing Director in charge of brand recognition
KLM Appoints Zita Schellekens as SVP of Sustainability & Strategy
