Long Beach, California, USA - Japan Airlines (JAL), a member of the oneworld® alliance, has achieved APEX(*1) “WORLD CLASS” status as the world's highest standard airline, making it the only Japanese airline to be recognized for the fourth consecutive year.
Japan Airlines (JAL)Long Beach, California, USA – Japan Airlines (JAL), a member of the oneworld® alliance, has achieved APEX(*1) “WORLD CLASS” status as the world’s highest standard airline, making it the only Japanese airline to be recognized for the fourth consecutive year.
In addition, JAL received the “WORLD CLASS LOUNGE” award, newly launched this year, with the JAL First Class Lounges at Haneda and Narita airports recognized as the world’s best lounges.
(*1) APEX (Airline Passenger Experience Association), the largest international airline association dedicated to passengers and advancing their experience, is the official ratings body that issues the APEX WORLD CLASS™ award and accreditation.
Since its inception in 2021, the APEX WORLD CLASS™ has recognized the achievement of the highest standards within the airline industry based on extensive audits by industry professionals and customer reviews. The WORLD CLASS LOUNGE was established this year to recognize global airport lounges, evaluating of end-to-end passenger travel experience from airport to cabin.
<WORLD CLASS™ (Airline)>
Inflight products and services are evaluated based on three dimensions; safety & well-being, sustainability, and
guest experience. The key is whether the travel experience is not just simple transportation, but a safe, healthy,
sustainable, and valuable journey for customers.
The initiatives by JAL that have received high evaluations include:
⚫ Initiatives towards realizing a sustainable society
– Aiming to eliminate new petroleum-derived single-use plastics from cabins by FY2025, inflight meal side dish is served in 100% biomass-derived Green Planet® containers.
– Implemented recycling used paper beverage cups collected onboard into new paper cups.
⚫ Unforgettable service
– Cabin crews’ high consciousness of safety, and personalized hospitality and engagements.
⚫ Expansion of inflight Wi-Fi service
– Beginning on October 1st, inflight Wi-Fi is free for an unlimited time in First Class and Business Class, and for up to one hour in Premium Economy and Economy Class.
<WORLD CLASS™ LOUNGE (Airline)>
Open to lounges managed by airports, airlines, alliances, credit card companies, and independent lounges, aiming to assess guest experiences across 20 dimensions categorized under safety & well-being, guest experience, Food & Beverage execution, and sustainability.
JAL First Class Lounge at Haneda and Narita has been highly evaluated for catering to the diverse needs of
customers, whether it’s for dining, working, or relaxing.
The initiatives by JAL that have received high evaluations include:
⚫ Sushi Tsurutei (Haneda, Narita)
– Handmade sushi is prepared before your eyes by professional sushi chefs.
⚫ Hand-drip Coffee Service (Haneda, Narita)
– Each cup is carefully brewed to order. The original blend coffee crafted by MI CAFETO, is served in a collaboration cup adorned with artwork by HERALBONY (*2)’s contracted artist.
(*2) After forming a business partnership in 2023, JAL is collaborating with contract artists’ works also on inflight amenities, paper cups, etc.
⚫ Shoeshine Service (Haneda, Narita)
– Shoeshine service in collaboration with the traditional British Shoemaker JOHN LOBB has been resumed in response to customer requests.
Hand-drip coffee and shoeshine services are professionally provided by disabled employees with diverse personalities who belong to JAL Sunlight Co., Ltd., aiming to create a society where everyone can enjoy life through work.
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