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Wrexham’s new Patagonia-inspired third kit taps into something deeper than football—it’s about pride, roots, and identity. As a fan, seeing your heritage honoured like this builds a lasting emotional bond.

IAG’s loyalty division performed particularly well, with a 17% rise in Avios points issued and a 15% increase in redemptions. British Airways Holidays also saw steady growth, recording an 8% …

Pick n Pay has rolled out a major upgrade to its mobile virtual network operator (MVNO) offering with a new app that brings instant eSIM activation, streamlined self-RICA identity verification, …

Cisco is forecasting a fundamental shift in customer experience (CX)—driven by advanced AI, unified data, personalisation at scale, and Rich Communication Services. These trends are expected to elevate loyalty and …

Depop, the Gen Z‑focused fashion resale marketplace owned by Etsy, has confirmed the permanent appointment of Peter Semple as Chief Executive Officer, following a tenure as interim CEO that garnered strong …

The company has partnered with Vyntelligence (also known as Vyn), whose Agentic Video Intelligence platform is being integrated into Currys’ customer support workflow—marking what Currys describes as a retail-first application …

Back in 1997, Mastercard launched what would become one of the most iconic campaigns in the world: “There are some things money can’t buy. For everything else, there’s Mastercard.” What …

First introduced in 1986, and now beloved by travelers around the world, the cookie has become an enduring part of the DoubleTree by Hilton experience, and it has quite the …

Designed for simplicity and convenience, customers identify themselves as a Linen Lovers member and scan their Qantas Frequent Flyer digital card at the counter in-store to earn points. For online …