Archives

Major retailers and banks dominate, making it difficult for new entrants to scale. Pick n Pay, Woolworths, and Clicks control a significant share of retail loyalty, while FNB and Standard …

In a recent webinar titled AI and Beyond: The Future of Loyalty in 2025, industry leaders Roger Williams (Head of Loyalty, Center of Excellence at Marigold) and Emily Collins (VP …

Collinson article highlights a major challenge in loyalty programs—62% of companies struggle to measure incremental revenue and profit generated by their programs. Without clear metrics, businesses cannot justify continued investment …

Lukasz Dubiel and Joanna Witsch, Comarch gave interview on Customer Loyalty Predictions 2025 Report – focused on AI, Privacy and Sustainability – which was conducted by Comarch in partnership with …

Despite a growing interest in sustainable travel, cost remains a significant barrier for many travelers. According to Booking Holdings’ CEO Glenn Fogel, while travelers express a desire for eco-friendly options, …

7-Eleven, Inc. is significantly enhancing its in-store customer experience by expanding Gulp Radio™, its proprietary in-store audio network. Currently operational in over 4,000 stores, the company plans to extend this …

Hilton Worldwide Holdings Inc. delivered an impressive Q4 2024 earnings report, demonstrating strong global demand across leisure, business, and group travel segments. With substantial revenue growth, aggressive expansion plans, and …

Sarah Jarvis, Hunter Murray, and Anand Patel bring extensive experience in loyalty strategy and data-driven customer engagement. Their insights help businesses optimize loyalty programs to maximize value and efficiency.

Episode 1: “Exploring the Evolution of Customer Loyalty” with Professor Cristina Ziliani, University of Parma, Italy covers evolution of customer loyalty, the role of loyalty management, and the transformation of …