Consumer behaviour is expected to see a very ‘polarised recovery’ in 2024, despite the return of consumer confidence and wage increases in many European countries, a new study has found. …
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Cathay Pacific to bring even more experience enhancements designed with customers in mind
by GLOby GLOFrom its brand-new Premium Economy cabin to an exclusive selection of Chinese wines and collaborations with acclaimed dining establishments, Cathay Pacific continues to raise the bar for customers
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Servicenow survey: Customer Experience (CX) Trends – Customer service insights in the GenAI era
by GLOby GLOReport presents insights about: Impact of customer experience on brand loyalty • Top expectations and desires of customers and agents • Biggest challenges leaders face • Role of AI, including …
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Star Alliance will continue its tradition of exceptional global connectivity and superior customer experience in Scandinavia after SAS exit in 2024
by GLOby GLOSAS Scandinavian Airlines plans to exit Star Alliance on August 31, 2024. On behalf of our member airlines, we thank SAS and its employees for contributing to the superior customer …
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Detroit Metropolitan Wayne County Airport (DTW) launched DTW Rewards, a free loyalty program that provides members with perks such as gift cards, airline miles and cash back for nearly every …
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Oceania Cruises are thrilled to share that they are embarking on an exciting journey with Giada De Laurentiis, celebrated Italian-American chef, author, restaurateur and Emmy Award-winning food personality, as Oceania …
