Market Force Information is a leading Customer Experience (CX) company specialising in solutions to enhance customer experience for businesses. The combined MCI entity boasts an onsite delivery capability that spans …
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SuccessKPI Releases AI-Powered Unified Data & Reporting for Comprehensive View of Zoom Contact Center Interactions
by GLOby GLOZoom Contact Center is an omnichannel, AI-powered CX solution that helps brands serve their customers across voice, live chat, SMS, social media, video, and more.
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Key findings: 1) Rising income and the attitudes of Gen Z consumers to spend more on themselves; 2) Consumers satisfy their own desires and wants through premiumisation; 3) Affordable premiumisation …
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Mistplay® report: Inaugural Mobile Gaming Spender Report to Help Publishers Navigate a Changing Landscape
by GLOby GLOAs mobile gaming publishers compete for consumer share of wallet in an evolving market, new data enables optimization of player loyalty and strategies for sustainable growth
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Latin America Loyalty Programs Market Intelligence and Future Growth Dynamics Databook 2024-2028 – A US$14.29 Billion Market by 2028
by GLOby GLOThe Latin American loyalty market is expected to reach US$9.72 billion in 2024. In value terms, the loyalty market in Latin America has recorded a CAGR of 13% during 2019-2023. Latin …
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