Eveline shares insights on: How important is language in delivering the best possible CX? For which countries or cultures would you say local language campaigns are commercially important? Do you see any …
-
Evaluated through a comprehensive audit of quality of service, safety, and health control initiatives, Emirates is one of just eight airlines globally to achieve this accolade. Emirates also received a …
-
Accor is proud to announce its co-founding of the “Hospitality Alliance for Responsible Procurement” (HARP), in partnership with four global hotel groups – Hilton, IHG Hotels & Resorts, Marriott International, …
-
Virgin Voyages has appointed Michelle Bentubo as the company’s inaugural Chief Operations Officer (COO). In her new capacity, she will be responsible for overseeing all aspects of the brand’s operations, …
-
In a tribute to the past, celebration of the present and looking toward the future, Orient Express proudly marks its 140th anniversary today, October 4th, 2023. As part of the …
-
Identifying the leading B2C Loyalty Programs and best practices across industries in the Netherlands.
-
With SAF and sustainable fuels firmly on the agenda of airlines, airports, transport companies and hospitality industry, very useful report by McKinsey breaking down types of sustainable fuel and giving …
-
As Global Partner of the International Cricket Council (ICC), Emirates is once again in full swing as Official Airline Partner of the ICC Men’s Cricket World Cup 2023, taking place across …
-
Disconnected transitions between self-service and assisted-service hurt customer experience (CX), undermine self-service adoption, waste resources and leave customers frustrated as they toggle between multiple channels. Gartner examined more than 6,000 …
-
Overview of latest trends in proliferation and implementation of biometrics, Digital ID and personalisation across key airports.
