A large trend—a decline in the value of points across various programs – is investigated. The trajectory is clear: the exchange of value in loyalty programs is becoming less generous. …
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AI-enabled customer service is now the quickest and most effective route for institutions to deliver personalized, proactive experiences that drive customer engagement.
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In the 2030s, leading hotels will offer highly personalized guest experiences, eco-friendly travel choices, and appealing employment prospects. Hotel operators will adopt novel technologies, adapt to the evolving preferences of …
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Bloomberg is reporting that only around a quarter of US hotels offer guests electric car chargers.
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The paper is diving into the future of mobility payments and reveal the key to breaking down the barriers that hinder convenience, customer-centricity, and innovation in the world of mobility.
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Learn how understanding the intricacies of each customer journey stage and using a customer-led approach, can help your telco brand forge lasting loyalty
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Julienne Smith, Chief Development Officer, Americas, IHG Hotels & Resorts, said: “As our industry grows, we need to keep our focus on enabling more success for our diverse ownership base. …
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In the upcoming months, Generation Z consumers might feel the pressures on discretionary spending most acutely. This demographic has played a significant role in the decline of subscription renewals, impacting …
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British Airways is continuing to invest in lounge improvements at London Heathrow and across its network. The airline most recently unveiled its Whispering Angel bar in its London Heathrow Terminal …
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Carol Hoeller, Vice President of Hotel Indigo, commented: “We’ve embarked on a journey to increase our estate in the next three to five years, to 200 hotels globally and are …
