As loyalty programs continue to proliferate, consumers are increasingly focused on the tangible benefits these programs offer and whether the effort and time investment required for participation are worthwhile. Gen …
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Delta SkyMiles® Members can now get even more out of a dream trip with Delta Vacations, thanks to major program enhancements that begin Monday.
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Emirates is taking the first steps in an innovative initiative of meal preordering, whereby customers will be able to preselect their hot main meal between 14 days and 24 hours …
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Airline extends its connection with Saudi football through high-profile club tournament. Move is in line with supporting the development of Kingdom’s fast-growing sporting industry
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Charles thinks that the reason is that advancements in marketing technology have created an expectation for seamless customer experiences – and the redemption catalog should no longer be a separate …
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Gartner report dives into 5 emerging trends to watch in customer service: 1. Become a Value-Driven Function; 2. Balance Personalization With Privacy; 3. Account for Machine Customers; 4. Prepare for …
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Under the new collection model, Members can earn up to nine Avios per £1 spent, depending on their Tier status from 18 October 2023.
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Pegasus’ CEO Güliz Öztürk wins Executive Leadership award at the 2023 Airline Strategy Awards.
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Pelorus and 62Nord will curate a journey that will enhance the destination through a series of soft adventure experiences and by blending authenticity and luxury into the journey.
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On an average week, over 50,000 travellers connect to their destination of choice on codeshare or interline flights operated by Emirates’ many partners. The airline’s numerous partnerships developed over the …
