CAREERS & JOBS (LOYALTY & CX)

Sephora is hiring: Senior Product Manager, Loyalty Partnerships and Games (USA)

Company Overview:

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves.  We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us.  We are united by a common goal – to reimagine the future of beauty.

The Opportunity:

Technology

Our team is pivotal in enhancing customer engagement and fostering loyalty through innovative and strategic initiatives. We focus on designing and implementing compelling promotions, managing and evolving the Beauty Insider program, ensuring the reliability and stability of our payment systems including the Sephora Credit Card, and developing engaging gamification strategies. We partner closely with business stakeholders to increase the number of active Beauty Insider clients annually. Our goal is to create a best-in-class loyalty program that drives client engagement, rewards loyalty, and enhances the overall Sephora experience.

Your role at Sephora…

Sephora is seeking a Senior Product Manager to lead initiatives for the Client Engagement Product team within our product organization. In this role, you will focus on growing our Loyalty program through the design and development of a scalable partner integration platform while continuing to scale and optimize our gamification platform.

This role sits at the intersection of business and technology. As the lead for this domain, you will lead the product roadmap with your business partners and engineering leads. You will learn and follow the Sephora product lifecycle to define and execute the initiatives within your domain’s roadmap. You will stay aware of industry and competitor best practices and combine that with your knowledge of internal KPIs to define/refine your roadmap and its impacts

This position has a high level of exposure throughout the digital organization, and the candidate must demonstrate strong leadership and influence with the ability to communicate a clear product vision to both business and technical partners.

Responsibilities:

-Cross-functional Collaboration:

• Partner with business stakeholders to develop and refine strategies that enhance customer engagement and drive loyalty. Work closely with Marketing, Finance, Engineering/Architecture and Operations teams to ensure seamless integration and execution of loyalty initiatives.  Collaborate with 3rd party consultants, UX teams and business partners on the ideal loyalty partnership programs and technical executions.

-Strategic Roadmap Management: Lead the development and management of the Loyalty Partnerships and Games domain product roadmap, ensuring alignment with Sephora’s strategic goals. This includes:

• Prioritizing initiatives, setting clear objectives, and defining key performance indicators to measure success.
• Continuously measure and report on progress of projects and their impacts post launch
• Pro-actively monitoring industry trends in retail and loyalty including new capabilities, technology, vendors and tools.
• Drive continual innovation and improvements to inform product roadmap with new ideas based on ongoing user research (qualitative & quantitative), store feedback, market/competitive analysis, and product/feature performance.

-Technical Execution:

• Collaborate with engineering teams to ensure the successful implementation of loyalty program features and enhancements. Provide clear requirements, oversee the development process, and ensure timely delivery of high-quality products.  Create, document, implement & maintain processes where needed to achieve desired strategies, and support Sephora Tech’s agile process.

-Process improvements:

• Identifies opportunities for cross-functional process/operational improvements and implements the changes.

We’re excited about you if you have:

-Extensive Product Management Experience: 8+ years

• Proven track record of at least 8+ years in product management or related ecommerce field, with a significant portion spent managing retail technology and loyalty programs.
• Experience in leading cross-functional teams and delivering successful products in a fast-paced environment. 
• Usability and customer-focused UX design
• Operating within an agile organization to deliver roadmap initiatives

-Experience using AI: 1+ years

• Experience using Ai tools for optimizing product management process and deliverables. Interest in applying Ai solutions to loyalty programs and business processes.

The annual base salary range for this position is $162,090.00 – $180,100.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job.  Individuals employed in this position may also be eligible to earn bonuses.  Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program. This job will be posted for a minimum of 5 days.

While at Sephora, you’ll enjoy… 

• The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.  
• The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
• The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal – to reimagine the future of beauty.

You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.