CAREERS & JOBS (LOYALTY & CX)

Visa is hiring: Manager – Global Loyalty Content Operations & Analytics (USA)

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

 Issuing Solutions is a high-growth, multi-billion-dollar business unit within Visa’s Value-Added Services (VAS) organization. Our group is responsible for building & commercializing products that improve issuing bank processing and cardholder experiences. 

The Manager for Global Loyalty – Content Operations & Analytics will be responsible for sourcing, curating, and operationalizing processes around loyalty and rewards content for Visa’s global loyalty products.  

You’ll be working with regional and global teams to measure, source, and onboard content from merchants and brands across affiliate, CLO, and direct relationships. 

This is a hands-on position focused on both client services as well as technical operations and analytics to scale offers across Visa surfaces. The ideal candidate is an operator who writes SQL, automates workflows (n8n/Zapier), has solid CRM experience, leverages AI in their workflows, and exudes confidence in client meetings. 

This is a critical position reporting to the Sr. Director, Global Loyalty Content. This role requires strong internal client-management to support the full product development lifecycle, structured problem solving, project management, and communication and persuasion. This individual will be expected to prioritize content and operations with heavy involvement in larger global content processes. 

Responsibilities:

• Design, own, and continuously improve content operations: measurement, outreach, sourcing, intake, eligibility/targeting rules, QA, approvals, publication, monitoring, reporting, and incident response. 
• Work closely with regional and global engineering and business teams to align on processes, prioritization, and goals.
• Build and maintain reporting for performance of all surfaces, content, and campaigns. 
• Source and evaluate relevant offers via affiliate, CLO, and direct relationships – align to card segments, categories, and seasonality. 
• Manage onboarding, targeting, lifecycle, and quality for content catalogs across Visa surfaces. 
• As needed, support key strategic clients and other parts of the Visa Product and Value-Add Service sales motions. 

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. 

Basic Qualifications

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• 5 or more years across loyalty, affiliate, or CLO partnerships and program operations with demonstrated SMB experience. Bachelors degree minimum.
• Strong SQL and analytical skills – proficiency with a modern BI tool (e.g., Power BI, Tableau, or Looker) and advanced Excel.
• Hands-on CRM experience (segmentation, campaign ops, data hygiene, and reporting).
• Proven automation experience with n8n and/or Zapier (or similar) driving measurable cycle-time and quality improvements.
• Active, practical use of AI in professional workflows.
• Exceptional organization, prioritization, and communication – comfortable translating technical detail into business impact and joining client discussions.
• At least 7 years of experience in Loyalty and Rewards businesses or an advanced degree.
• You have excellent structured problem solving & communication skills.
• Excellent project management skills and experience with influencing without authority in a large cross-functional team environment.
• Self-starter who is comfortable in ambiguous environments.
• Collaborative spirit and a knack for understanding and communicating stakeholder needs.
• Strong attention to detail and focus on articulating business minutiae and nuances in simple easy-to-understand ways.
• Previous client-servicing and people management experience preferred.
• Previous experience in financial services and/or payments preferred.
• Excellent analytical (qualitative and quantitative) acumen.
• Curious and inquisitive, with a strong desire to get beyond the ‘what’ and into the ‘why’.
• Proactive and effective communicator, experienced in presenting information to all levels.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 131,300 to 190,650 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Source: Visa