Alaska Airlines • Qatar Airways • JetBlue • Southwest Airlines • United Airlines • Qantas • Avianca • GOL • Air France-KLM • American Airlines • Virgin Atlantic • IHG • Preferred Hotel Group • Wyndham • Expedia • Holland America Line • Chipotle • PAYBACK • Refundly • LexisNexis • Omnisend • Tallink Grupp • High Tide • Emarat • Amtrak • Bilt • Solana • Sabre • Ajman Group • Revolut • Bank of America • Coinbase • Loyalty Juggernaut • PayPal • Loyalty Reports • Loyalty Careers • Loyalty Jobs.
GLOAirlines, Alliances & Airports:
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Qatar Airways Awarded ‘Best Airline App 2025’ by World Aviation Festival The airline was nominated by global travellers and assessed for its user experience, mobile services, and digital innovation at the 2025 World Aviation Festival
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Alaska Air Group reports third quarter 2025 results Air Group continued to advance its Alaska Accelerate strategy during the quarter, achieving several key integration milestones. These include the successful launch of our unified Atmos Rewards loyalty program and new premium credit card, final approval for our imminent transition to become one mainline airline under a single operating certificate, and the completion of our selling cutover to a unified passenger service system.
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TrueBlue® members can access United’s global network, including United Express®, while MileagePlus® members can earn and redeem miles on flights across JetBlue’s network of top leisure destinations.(1)
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Southwest Airlines achieved record third-quarter revenue, driven by the unwavering loyalty of its Customers and Employees and strengthened by the continued success of its transformational initiatives.
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The refreshed menu also deepens partnerships with First Nations businesses. Customers can enjoy products from DreamTime Tuka by Uncle Herb Smith, which brings authentic Indigenous bush tucker to customers at 30,000 feet.
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Abra Group, Parent of Avianca and GOL, Eyes U.S. IPO and Expands Fleet with 57 New Airbus Jets Abra Group, the holding company behind Avianca and GOL, has filed for a U.S. IPO and ordered 57 additional Airbus aircraft as part of an ambitious plan to strengthen its Latin American network, modernise its fleet, and secure fresh capital for future growth.
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United Airlines Bets on Premium Growth and Brand Loyalty as Corporate Demand Surges United Airlines is ramping up its premium offerings and loyalty investments after strong third-quarter results, with record corporate ticketing, rising MileagePlus revenue, and plans to expand premium capacity to capture high-value business and leisure travellers.
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Air France Opens New Lounge at Chicago O’Hare International Airport Air France has opened a new 5,000-square-foot premium lounge in Terminal 5 at Chicago O’Hare, offering refined French dining, dedicated Flying Blue areas, and enhanced amenities for business-class and elite travellers as part of its expanding U.S. lounge network.
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Starting January 2026, American Airlines will shift its AAdvantage Business loyalty program to a calendar-year qualification system, expand eligible spending to include all employee travel, and introduce enhanced long-term benefits through its new top-tier Business Select level.
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JetBlue Elevates Loyalty Experience with New 2026 Mosaic Rewards and Family Perks JetBlue is revamping its TrueBlue Mosaic programme for 2026, extending elite status through January, adding family status sharing, boosting bonus points, and enhancing top-tier perks with more Mint upgrades and exclusive lounge access.
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Virgin Atlantic Selects Boeing to Enable High-Speed, Streaming-Quality Wi-Fi Across 787 Fleet Virgin Atlantic has partnered with Boeing to equip its 787 Dreamliner fleet with next-generation satellite technology, delivering high-speed, streaming-quality Wi-Fi that offers passengers a seamless, ground-like connectivity experience in the sky.
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Hotels & Hospitality:
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IHG One Rewards Launches Members’ Catalogue in Mainland China, Expanding Loyalty Redemption Options IHG Hotels & Resorts has taken a major step in enhancing its loyalty offering in China with the launch of a new members’ catalogue for its IHG One Rewards programme. The initiative allows members in Mainland China to redeem their points for merchandise, expanding beyond traditional hotel stays and experiences.
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Wyndham launches Wyndham Rewards Insider℠ paid subscription for $95 with travel perks from day one With its new subscription, Wyndham Rewards offers travellers automatic Gold status, discounted rates, extra points and partner perks for just $95 a year — a service designed to “pay for itself” from the very first trip.
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Preferred Hotels & Resorts is unveiling six ultra-exclusive, tailor-made luxury travel experiences for 2025 under its “Live Like a Legend” program — granting guests access to rare, world-class adventures that redefine modern luxury.
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Loews Hotels & Co has partnered with luxury loungewear brand Cozy Earth to launch an exclusive lounge set and nationwide pop-up experiences, blending high-end hospitality with everyday comfort and style.
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“Stay 10 Nights, Get 1 Free”: How Expedia is Positioning Its Loyalty Push in Asia Expedia is doubling down on loyalty across Asia, keeping its popular “stay 10 nights, get 1 free” promotion active in several regional markets. The strategy reinforces the company’s aim to win repeat travellers as tourism demand rebounds across the continent.
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Cruises:
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The first-of-its-kind voyage, inspired by Pan Am’s® legendary ‘flying boat’ Clipper routes, blends heritage, elegance and exploration across 18 ports of call.
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Retail, E-commerce, F&B, Healthcare:
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Consumer Reports Investigation Uncovers Hidden Costs Behind Retail Loyalty Programs A new investigation by Consumer Reports is raising concerns about what shoppers may be trading in exchange for their retail rewards. The report reveals that many loyalty programs operated by major retailers — including supermarket giant Kroger — collect and use extensive amounts of personal data, often without consumers fully realizing how their information is being shared or monetized.
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Smarter Loyalty Segmentation: The Secret Ingredient to QSR Loyalty Success Modern Restaurant Management argues that quick-service restaurants must ditch one-size-fits-all deals and embrace predictive, data-driven segmentation to create truly loyal, long-term customers.
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Chipotle Launches “Chip-or-Treat” Campaign With a Month of Perks for Rewards Members
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Krystal Restaurants Launches “Club Krystal” Loyalty Program with PAR Punchh U.S. burger chain Krystal Restaurants has rolled out a new customer loyalty platform, Club Krystal, powered by PAR Punchh, to deliver personalised rewards and seamless omnichannel engagement across its nearly 300 restaurants.
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PAYBACK and GLOBUS extend partnership The successful collaboration between GLOBUS and the PAYBACK bonus program is entering its next phase.
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In the coming months, Refundly will expand to offer retailers new engagement tools — such as exclusive, personalized promotions once refunds are processed – turning a frustrating experience into an opportunity for retention and loyalty.
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U.S. Consumers Spend More to Save More; Black Friday and Cyber Monday Sales Expected to Increase Shoppers are clear about what motivates them most: discounts are the top priority for 68% of respondents. Free shipping is close behind, influencing 52% of buyers. Early access and limited-time offers drive nearly one-third of shoppers, but loyalty rewards (20%) and influencer promotions (16%) have far less impact.
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Mellow Mushroom Ranks No. 1 in Customer Experience and Customer Loyalty Among Pizza Chains Mellow Mushroom, the psychedelic pizza restaurant known for its imaginative pizzas, hand-tossed stone-baked dough, and unique atmosphere, has been recognized as an industry leader in customer satisfaction in the 2025 MarketForce Casual Dining Report.
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High Tide Celebrates Four Years of the Cabana Club The Company Raises Its Long-Term Targets to 3 Million Cabana Club Members and 350 Canna Cabana Locations Across Canada.
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Transport, Fuel Retail & Mobility:
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The ferry and hotel operator Tallink Grupp has revamped its Club One loyalty programme — introducing upgraded tiered discounts, deeper personalisation and broader partner benefits — to serve its more than 3.5 million members across the Baltic region.
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Varying vehicle brands, new EV options and personalized communications influence U.S. consumers and create new opportunities for automakers to increase affinity amid the changing landscape in U.S. garages.
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Partnership spans App-based rewards, car-care savings, and a “One Year of Free Fuel” campaign
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Amtrak Pacific Surfliner and SeaWorld San Diego have teamed up to offer passengers a 20% discount on train fares plus special savings on park tickets, making rail-plus-theme-park trips along the Southern California coast more affordable.
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Payments, Finance, Property & Insurance:
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The partnership enables enterprises to earn yield, make payments, and move money globally—powered by the API and Operating System for stablecoin-powered money movement.
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Metropolis Partners with Bilt to Turn Parking into a Rewarding Experience Bilt Members Can Now Earn Points at Metropolis’ Nationwide Checkout-free Parking Locations, with Automatic Validation Coming Soon.
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The collaboration represents a strategic milestone in Ajman Bank’s ongoing digital evolution aligning advanced analytics with its customer-first
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Bilt Launches “Home Delivery” with Gopuff to Bring Loyalty to Your Doorstep Bilt has expanded its renter-focused loyalty program through a partnership with Gopuff, allowing members to redeem points for instant home deliveries of everyday essentials.
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Revolut acquires AI travel agent startup Swifty incubated at Lufthansa Innovation Hub Acquisition brings Swifty’s AI travel agent and its founding team to Revolut. Swifty’s proprietary AI technology will be integrated into Revolut’s Loyalty Programme to build next-generation personalised customer experiences. This acquisition complements Revolut’s development of its AI financial assistant by introducing a specialism in lifestyle automation.
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Bank of America “More Rewards Day” Bonuses Approaching $100 Million On Thursday, November 6, Credit Cardholders Earn Automatic Extra Rewards on Purchases for 24 Hours.
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Coinbase opens Amex-powered “One Card” with up to 4% back in BTC Coinbase has launched its new Amex-network Coinbase One Card for U.S. Coinbase One members, offering up to 4% back in bitcoin, no foreign transaction fees, and flexible bill payment options — coinciding with Gemini’s debut of a Solana credit card featuring auto-staking.
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Loyalty Technology, Solutions & Consulting:
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Tratok’s Next-Gen Travel Ecosystem Launches Pilot, Powered by AI and Blockchain With over 932 enhancements in its fourth-generation platform, Tratok offers a suite of innovative features, including tokenized loyalty programs, real-time fraud detection, and multilingual support for global accessibility.
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Gemini has unveiled a new Solana edition of its crypto rewards credit card, letting users earn and automatically stake Solana on everyday purchases—marking another step in the exchange’s strategy to merge digital assets with mainstream financial rewards.
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e& unveils a human-centred AI vision shaping the customer experience of tomorrow Emotionally aware AI delivers real-world results for customers
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Loyalty Juggernaut, Inc. has launched GRAVTY® Agentic AI Compass, a multi-agent intelligence suite built on Amazon Bedrock that transforms loyalty program management by providing real-time, explainable, and actionable insights through specialized AI agents. Acting as a 24/7 virtual loyalty analyst, Compass replaces static dashboards with proactive, data-driven intelligence that empowers teams to make faster, more confident strategic decisions.
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KAYAK Introduces AI Mode: Conversational Travel Search, Just in Time for Holiday Planning KAYAK has launched KAYAK.ai, an AI-powered conversational travel search tool that simplifies trip planning through natural-language interaction, offering real-time results and setting a new standard for personalized, loyalty-driven travel experiences.
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Reports, Research, Insights & Opinions:
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From AI to BNPL, PayPal Survey Reveals How Merchants Can Win the Holidays Forty percent of consumers have used AI for shopping, and a majority plan to use it this holiday season to uncover deals.
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The next travel influencer isn’t a person… It’s a conversation. Sabre released a provocative new whitepaper, Chat As the New Influencer: From Conversations to Clicks, forecasting a seismic shift in how travel is discovered, personalized, and booked. The paper argues that conversational commerce – powered by agentic AI – is not just a new channel, but a new paradigm, poised to redefine the traveler journey and unlock unprecedented growth across the industry, akin to how commerce via social media revolutionized other retail industries over the past decade.
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Jobs & Careers:
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M3 is hiring: Global Director of Incentives and Loyalty (UK) Location: London, UK. Click inside to apply.
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American Express is hiring: Senior Manager, Lodging Benefit & Partner Marketing (UK) Location: London, UK. Click inside to apply.
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IAG Loyalty is hiring: Partnership Executive (UK) Location: London, UK. Click inside to apply.
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TikTok is hiring: Customer Experience Program Manager, Loyalty & Support – TikTok Shop – EMEA (UK) Location: London, UK. Click inside to apply.
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IndiGo (InterGlobe Aviation Ltd) is hiring: Lead – Partnerships (Co brand cards) (India) Location: Gurgaon, Haryana, India. Click inside to apply.
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American Express is hiring: Membership Manager (India) Location: Gurgaon, Haryana, India. Click inside to apply.
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Marriott International is hiring: Senior Manager, Growth Marketing, South Asia (India) Location: Mumbai, Maharashtra, India. Click inside to apply.
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1% Club is hiring: Program Manager – Credit Card Advisory (India) Location: Mumbai, Maharashtra, India. Click here to apply.
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Western Union is hiring: Product Owner – Loyalty & Engagement (India) Location: Pune, Maharashtra, India. Click here to apply.
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Loyyal is hiring: Business Development Manager – Loyalty (India) Location: India. Click inside to apply.
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Qantas is hiring: Senior Commercial & Partnerships Manager (Australia) Location: Sydney, New South Wales, Australia. Click here to apply.
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ASOS.com is hiring: Senior Product Manager – Loyalty (12 Month FTC) Location: London, UK. Click here to apply
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Tesco is hiring: Customer Journey Manager (UK) Location: Welwyn Garden City, England, United Kingdom. Click inside to apply.
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Virgin Money is hiring: Proposition Manager (UK) Location: Glasgow, Scotland, United Kingdom. Click inside to apply.
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Yonder is hiring: VP Partnerships (UK) Location: London, UK. Click inside to apply.
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JPMorganChase is hiring: UK Proposition Manager – Rewards (UK) Location: London, UK. Click inside to apply.
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Potbelly Sandwich Works is hiring: Manager, Loyalty – CRM (USA) Location: Chicago, IL, USA. Click inside to apply.
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GAP Inc. is hiring: Sr. Director – Loyalty Strategy + Experience Location: San Francisco, USA. Click inside to apply.
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Macy’s is hiring: Personalization and Loyalty Lifecycle Specialist (USA) Location: New York, USA. Click inside to apply.
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Sephora is hiring: Senior Product Manager, Loyalty Partnerships and Games (USA) Location: California, USA. Click inside to apply.
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Circle K is hiring: Loyalty Program Planning & Execution Manager Location: Charlotte, NC, USA. Click inside to apply.
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