All you need to know this week about loyalty & CX: Happy Easter & Ramadan • Cathay • Delta • Malaysia Air • Japan Airlines • Southwest Airlines • Sky Team • Ajet • Qatar Air • Emirates • Qatar Air • United Airlines • United Airlines • Riyadh Air • AirAsia • GHA • Kimpton • Sofitel • Accor • Wyndham • Cunard • Royal Caribbean • Tesco • Co-op • Klarna • Visa • Apple Wallet • Merkle • Amadeus • McKinsey • Loyalty reports • Loyalty jobs listings.
GLOGLO Featured:
 |
Google launches AI-powered tools can help travel and shop smarter Now Google is rolling out Search Generative Experience for building travel itineraries and trip ideas.
|
ㅤ
Airlines & Alliances:
 |
Cathay sets new 2030 carbon intensity target in support of its 2050 net-zero goal The airline further strengthens its commitment to Sustainable Aviation Fuel (SAF) with 10% usage pledge for employee duty travel starting from 2024.
|
||
 |
First look: Delta employees preview new uniform prototypes In partnership with GPS Apparel by Gap Inc., Delta is bringing to life prototypes of an all-new, modern and “distinctly Delta” uniform collection, which features details that pay homage to the airline’s brand identity and heritage.
|
||
 |
Malaysia Airlines named as the Official Commercial Airline for Manchester United. The airline will commence services to Maldives and Da Nang in August, Chiang Mai in September 2024. The airline will pioneer the Elevation Seats on the A330 fleet; first delivery scheduled in Q3 2024.
|
||
 |
SkyTeam named ‘Alliance of the Year’ in Air Transport Awards 2024 For a second year running, SkyTeam has been named ‘Alliance of the Year’ in this year’s Air Transport Awards. “The judges were impressed by SkyTeam’s commitment to delivering a more integrated customer experience through digital technology that makes travel more seamless and initiatives such as The Sustainable Flight Challenge, which is uniting airlines in finding new ways to reduce air travel’s environmental impact.”
|
||
 |
Southwest Airlines’ coveted Companion Pass Promotion is back Rapid Rewards Members should act fast to take advantage of this limited-time promotional offer
|
||
 |
AnadoluJet has launched ticket sales under Turkish Airlines’ new brand “AJet” as of March 12 via its official website ajet.com. Miles & Smiles rewards program is not applicable to the tickets sold after March 12, 2024 as AJet is not among the contracted airlines included in the Miles&Smiles passenger program.
|
||
 |
Emirates wishes customers a happy Holi Emirates will be celebrating the most colourful festival in the world, wishing customers a happy Holi onboard select flights to India with refreshing Thandai drinks and sweet Holi treats.
|
||
 |
Japan Airlines (JAL) is participating in the “FRY to FLY Project”(*1), which aims to realize a decarbonized society through domestic resource recycling, and is promoting initiatives for the production of Sustainable Aviation Fuel (SAF) by utilizing used cooking oil as its feedstock.
|
||
 |
United Becomes First Airline to Add New, Larger Overhead Bins to Embraer E175 Aircraft New bins will be available on 50 aircraft by the end of this year and can accommodate up to 29 more bags per flight, helping make room for everyone’s carry-on
|
||
 |
Riyadh Air signed significant agreements in its first 12 months with aviation, transportation and sport partners including Saudia, Turkish Airlines, Boeing, GE, CAE, Swiss AS, Lufthansa Systems and Lucid Motors ● Major technology partnerships agreed with IBM, Accenture, Microsoft, Oracle, Sabre, Accenture and Adobe ● During its first year, Riyadh Air unveiled two beautiful permanent dual-livery designs to the world
|
||
 |
AirAsia MOVE’s is introducing Travel UNLIMITED – All New Travel Pass Unlimited* International Flights up for grabs. Exclusive discounts on hotels and rides. New 0% monthly installment plan for Malaysian users at RM99* per month
|
||
 |
Qatar Airways GCEO Engr. Badr Mohammed Al-Meer Outlines Vision for the Future of Qatar Airways A new era of innovative growth including exciting product reveals are in the pipeline. In a major development, the GCEO said a new First Class cabin will be introduced by Qatar Airways. His strategy for Qatar’s national carrier includes pioneering innovation in digital technologies, products, fleet growth and employee engagement as Qatar Airways continues its global expansion.
|
||
 |
Japan Airlines released ambitious Group’s Medium-Term Management Plan 2024 Strategy includes Performance Forecast and Profit Targets for 2025, building relationships and connections as well as accelerating international network growth via introducing advanced fuel-efficient aircraft
|
||
 |
Japan Airlines to Introduce 42 New Aircraft from Airbus and Boeing Accelerating International Network Growth: Introducing Advanced Fuel-Efficient Aircraft
|
||
 |
Qatar Airways, the national carrier of the State of Qatar, will offer an extra 15kg baggage allowance free of charge to passengers flying from Doha to Jeddah and vice versa during the holy month of Ramadan, effective from 15 March to 10 April 2024.
|
||
 |
LATAM Airlines to increase its routes by 20% after new investments LATAM to increase by 20% the number of flights on 28 routes in Brazil. The company is to add 165 weekly flights between 24 Brazilian airports form 2Q 2024.
|
ㅤ
Hotels & Hospitality:
 |
GHA DISCOVERY members in India generated a record $68m in revenues in 2023. GHA DISCOVERY India membership hits 540,000, up 21% YOY. Domestic (51%) and international (49%) revenue from India members evenly split
|
||
 |
Kimpton Hotels & Restaurants opens Kimpton Mas Olas Resort & Spa in Todos Santos The entire property is immersed in nature with nine interconnected gardens providing a path from the desert to the waves. With this close connection to nature, sustainability is at the core of the resort’s ethos and guest experience.
|
||
 |
Sofitel, the new sponsor of the Orchestre de Paris – Philharmonie de Paris This year, Sofitel continues to uphold its commitment to showcasing French culture across borders through a partnership with the Philharmonie de Paris. Together, the two institutions are promoting classical music overseas to make it heard by the broadest possible audience.
|
||
 |
Sudhakar’s appointment underscores Four Seasons commitment to modernizing and strengthening its capabilities to further develop a single-view of guests and residents while deepening foundational support functions across the company globally.
|
||
 |
Accor spearheads global Water Stewardship Initiatives and joins CEO Water Mandate As global concerns over water scarcity and quality continue to escalate, Accor reaffirms its commitment to DRIVE WATER STEWARDSHIP with a comprehensive suite of initiatives aimed at preserving this precious resource.
|
||
 |
Six Senses signs agreement to build Residences in Dubai Six Senses Residences Dubai Marina to be engineered with integrated wellness from the ground up in what will be the world’s tallest residential tower.
|
||
 |
Wyndham Rounds the Bases for Season Two with Minor League Baseball Celebrates with members by offering some of its richest Wyndham Rewards® redemptions yet
|
ㅤ
Cruises:
 |
Cunard Launches Multi Award-Winning West End Show Pride and Prejudice* (*Sort of) at Sea Following its highly anticipated premiere on the waves, the award-winning show will be a mainstay of Queen Anne’s maiden season – headlining an eclectic mix of dazzling live performances at sea.
|
||
 |
Royal Caribbean Teams up with the Wiggles to launch the ultimate Wiggly Adventure As the Official Cruise Holiday Partner of The Wiggles, the Cruise Line Invites Families to Holiday with the World’s Most Popular Children’s Entertainment Group
|
ㅤ
Retail, E-commerce, F&B, Healthcare:
 |
Walnut Unlimited for UK’s Retail Week: 59% of shoppers think supermarket loyalty prices are a scam UK shoppers skepticism stems from the belief that original prices are manipulated to artificially inflate the perceived value of the discounts, thus casting a shadow of doubt over the true savings being offered.
|
||
 |
UK’s Co-op targets 8 mn members by 2030 after scrapping loyalty scheme Earlier in 2024, Co-op, a UK’s C-store specialist retailer, announced that it is discontinuing its rewards program in favor of a more extensive offering of member-exclusive pricing across its food, funeral, and legal services divisions.
|
||
 |
UK’s Tesco forced to change Clubcard logo after losing Lidl legal challenge Tesco was told to stop using the logo with yellow circle on a blue square.
|
||
 |
Klarna BNPL (buy now pay later) is launched on Boots UK and Ireland websites and mobile app Previously Klarna’s BNPL service was already available in over 2,000 stores across the UK, and also for Boots Opticians.
|
||
 |
Coupang Eats rolling out free delivery for WOW members. Effective March 26, Coupang WOW members will no longer have to pay delivery fees, the platform announced Monday, regardless of factors such as minimum order amounts, delivery distances, or order frequencies. Additionally, members will still be able to apply multiple discount coupons simultaneously.
|
||
 |
Head of Marketing moves to the newly created Customer Director position.
|
||
 |
In addition to delivering additional value through member prices, membership also includes personalised offers every week, gamification and access to pre-sale tickets for artists at Co-op Live via the Co-op app.
|
ㅤ
Payments, Finance, Property & Insurance:
 |
Apple’s Broad-Based, Exclusionary Conduct Makes It Harder for Americans to Switch Smartphones, Undermines Innovation for Apps, Products, and Services, and Imposes Extraordinary Costs on Developers, Businesses, and Consumers.
|
||
 |
Visa rolls out offering of its AI-backed risk management solutions to non-Visa Transactions Visa Protect suite and Advanced Authorization and Risk Manager for non-Visa card payments are some of the solutions that Visa is offering
|
ㅤ
Loyalty Technology, Solutions & Consulting:
 |
Givex Announces Fiscal Year and Fourth Quarter 2023 Financial Results Annual revenues surpassed $80 million, customer locations increased to 132,000, and positive earnings before income tax and interest (EBIT) achieved in Q4.
|
||
 |
Merkle Brings Identity-Powered Customer Experience to Adobe Summit 2024 Merkle will host two sessions that showcase key components of customer experience innovation: How Kellanova’s Brands Transformed Loyalty with Content Supply Chain / Take Charge: Driving Maturity using the Adobe Martech Ecosystem: T
|
||
 |
Amadeus launches Travel4Impact Network across Americas The social innovation network supporting sustainable SMEs in travel and tourism expands, launching in the Americas for the first time. The 4th edition of Travel4Impact is now open to applications worldwide
|
||
 |
SuccessKPI Releases AI-Powered Unified Data & Reporting for Zoom Zoom Contact Center is an omnichannel, AI-powered CX solution that helps brands serve their customers across voice, live chat, SMS, social media, video, and more.
|
||
 |
Milk Partners and The Sandbox signed the MoU for expanding the blockchain ecosystem The partnership is expected to generate synergy with both companies’ partners by providing upgraded blockchain and metaverse user experience.
|
||
 |
CX and research expert Market Force Information Acquired by CX BPO Market Force Information is a leading Customer Experience (CX) company specialising in solutions to enhance customer experience for businesses. The combined MCI entity boasts an onsite delivery capability that spans all seven continents, with strategically located CX BPO contact centres across eight countries.
|
||
 |
Glia Wins CreditUnions.com Innovation Award for Member Experience and AI Excellence Now in its sixth year, the Innovation Series highlights leading credit union technology providers. Winners were determined based on votes from credit union executives following a presentation from each finalist.
|
||
 |
Constant Contact and Telgorithm Unlock SMS Marketing for Sole Proprietorships Industry-first solution from Constant Contact leverages Telgorithm API to help solopreneurs reach new customers, drive more sales and grow
|
ㅤ
Reports, Research, Insights & Opinions:
 |
The Latin American loyalty market is expected to reach US$9.72 billion in 2024. In value terms, the loyalty market in Latin America has recorded a CAGR of 13% during 2019-2023. Latin America’s loyalty market will continue to grow over the forecast period and is expected to record a CAGR of 10.1% during 2024-2028.
|
||
 |
As mobile gaming publishers compete for consumer share of wallet in an evolving market, new data enables optimization of player loyalty and strategies for sustainable growth
|
||
 |
Report: Premiumisation Continues to be in Demand Amidst the Cost-of-Living Crisis Key findings: 1) Rising income and the attitudes of Gen Z consumers to spend more on themselves; 2) Consumers satisfy their own desires and wants through premiumisation; 3) Affordable premiumisation set to gain momentum.
|
||
 |
The comprehensive study, based on three customer surveys with a total of 3,242 responses, uncovers crucial findings related to customer feedback behaviours, negative experience triggers, and the drivers of emotional loyalty.
|
||
 |
Skyscanner is visited by 110m+ users worldwide every month with 1 billion trip searches. The report covers top destinations and changes vs. 2023.
|
ㅤ
Jobs & Careers:
 |
Ford Motor Company is hiring: Journeys & Loyalty Benefits Product Manager Location: United States (Remote) Click inside to apply.
|
||
 |
Omni Hotels & Resorts is hiring: Loyalty Manager Location: Bretton Woods, NH, USA Click inside to apply.
|
||
 |
Brooks is hiring: Manager, Loyalty & Engagement Location: Washington, Seattle, USA. Click inside to apply.
|
||
 |
World Privilege Plus is hiring: Sales Business Development Commission Location: Manchester Area, UK. Click inside to apply.
|
||
 |
New Look is hiring: CRM Manager (Loyalty) Location: London, UK. Click inside to apply.
|
||
 |
Holland & Barrett is hiring: Product Manager – Loyalty Location: London, UK. Click inside to apply.
|
||
 |
Amex is hiring: Senior Manager, Amex Travel Loyalty Strategy Location Options: Hybrid. Click inside to apply.
|
ㅤ
