All you need to know this week about loyalty & CX: Comarch joins GLO • SKY Airline joins GLO • Aviation Festival Americas • Emirates • Etihad • Alaska Air • United • Delta • Air Astana • Turkish Airlines • Korean Air • Marriott • Minor Hotels • Hilton • Wyndham • Princess Cruises • Hertz • Mastercard • Wells Fargo • Amadeus • Oracle • Merkle • Loyalty reports.
GLOGLO Featured:
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Comarch joins Global Loyalty Organisation The Global Loyalty Organization (GLO), a leading worldwide professional association and platform for loyalty, rewards, and consumer engagement professionals, proudly announces the addition of Comarch, a global leader in innovative IT solutions, as its latest member. Comarch’s membership underscores GLO’s commitment to fostering collaboration and partnerships and driving innovation in the loyalty industry, further enhancing its mission to shape the future of customer loyalty and CX.
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SKY Airline joins Global Loyalty Organisation The Global Loyalty Organization (GLO), a leading global professional association and platform for loyalty, rewards, and consumer engagement professionals, welcomes SKY Airline, one of the leading low-cost airlines in Latin America with operations in over 40 destinations across 9 countries within the Americas, as its latest GLO member.
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WTM invites tourism industry thought leaders to shape 2024’s conference Global Loyalty Organisation is an official partner of WTM and will be hosting a loyalty panel. Please contact us for panel participation and complimentary tickets.
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Aviation Festival Americas Day 1 Aviation Festival Americas Day 1 overview: Creating a seamless passenger journey by JFK Airport, Elevating CX by Azul Airlines, Personalisation Strategies by Air Canada etc.
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Airlines, Alliances & Airports:
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Emirates Receives Certified Autism Center™ Designation Plaques for all Check In Facilities in Dubai Today Emirates received the official Certified Autism Center™ Designation plaques for all four of its Dubai Check In facilities – Emirates City Check-in & Travel Store in DIFC, Emirates Cruise Check In – Port Rashid, Emirates Cruise Check In – Dubai Harbour and Emirates City Check-In Ajman, as well as for the Emirates’ dedicated hub in Terminal 3 at Dubai International Airport (DXB).
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Etihad Airways 20th anniversary art exhibition: Unveiling the UAE – Past, Present and Future Etihad Airways, the national airline of the United Arab Emirates, has unveiled a unique art collection at Zayed International Airport. The exhibition is the result of a collaboration launched to celebrate Etihad’s 20th anniversary and brings together 20 renowned artists who created physical and digital art, to commemorate two decades of aviation excellence.
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Alaska Airlines launches new way for guests to help make air travel more sustainable Alaska is the first U.S. airline to link guest participation in sustainability to loyalty with an accelerated path to elite status.
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United Airlines Expect Record Setting Start to Summer Travel Season Airline plans for busiest Memorial Day weekend ever with three million expected passengers – a 10% increase over 2023. United’s mobile app can save travelers up to 30 minutes on average at the airport with features like mobile check-in, bag drop shortcut, live flight updates, terminal wayfinding, self-service rebooking and more
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U.S. airlines are taking legal action to oppose the Biden administration’s push for increased transparency regarding the fees they impose on passengers. They argue that the new rule, if enforced, would overwhelm consumers with excessive information during ticket purchases, leading to confusion.
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Etihad reports April 2024 traffic statistics The airline carried more than 1.4 million guests and saw its passenger load factor average out at 84 per cent across the month.
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Air Astana upgrades Nomad Club, its FFP program The methodology for point allocation within the Nomad Club program has been revamped. Rather than being based solely on flight distance, points will now be allocated according to the expenditure per fare. Improvements will be made to the process of booking flights using earned points, with direct access available with just one click on the airline’s website homepage. Additionally, the minimum threshold for obtaining award tickets or upgrades will dynamically adjust based on flight load.
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Korean Air wins best airline onboard menu in Global Traveler’s awards The carrier won the best airline onboard menu for its First Class cabin, chalking up another win for its catering program. The airline previously won best airline cuisine, among other awards, in Global Traveler’s 2023 Tested Reader Survey awards.
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Turkish Airlines Becomes the Main Sponsor of the Taş Tepeler Project As Türkiye’s most valuable brand, Turkish Airlines continues to support archaeological efforts to uncover the cultural heritage of Türkiye, proudly representing the nation’s flag, and projects that promote this heritage globally.
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Emirates is back in action at Roland-Garros 2024 Airline returns to the iconic Paris tournament for its twelfth year as Official Airline and Premium Partner
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Hotels & Hospitality:
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Destination Vietnam: IHG debuts two brands Hotel Indigo and Vignette Collection will launch in market this year as IHG’s growth continues A country portfolio of eight IHG brands increases choice for domestic and international guests
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Curio Collection by Hilton Debuts in the Heart of Cascais Legacy Hotel Cascais, Curio Collection by Hilton is also part of Hilton Honors, the award-winning guest loyalty program for Hilton’s 23 distinct brands. Members who book directly have access to instant benefits, including a flexible payment slider that allows members to choose nearly any combination of Points and money to book a stay, an exclusive member discount, free standard Wi-Fi and the Hilton Honors mobile app.
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Minor Hotels and dnata Travel Group Enhance Partnership to Elevate Plans for Global Growth The strategic partnership will cover dynamic distribution for leisure and corporate travellers, wholesale distribution for the travel trade, destination management company (DMC) integration to elevate the travel and in-resort experience, and an aligned sustainability programme and initiatives.
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Tribute Portfolio – part of Marriott Bonvoy’s growing collection of characterful, independent hotels – welcomes its first hotel in the Middle East with the launch of The First Collection at Jumeirah Village Circle, a Tribute Portfolio Hotel in Dubai.
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Hilton Celebrates Webby Award Win for “Off the Menu” Series ‘A Culinary Journey Through Your Stay’: Hilton’s original series redefines The Stay experience, bringing guests closer to Hilton’s industry‑leading culinary offerings.
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Marriott International Study: Redefining today’s Chinese luxury travelers The report offers a comprehensive overview of the Chinese luxury travel segment, highlighting its exponential growth trajectory fueled by rising affluence, increased discretionary spending power, and a burgeoning middle class. From opulent vacations in exotic locales to bespoke experiences curated for discerning tastes, luxury travel in China has evolved into a nuanced pursuit of exclusivity, authenticity, and cultural immersion.
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Waldorf Astoria New York Announces Chef Michael Anthony as Official Chef Partner Renowned chef to bring decades of New York City dining experience to one of Manhattan’s most anticipated hotel reopenings
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Wyndham Rewards Unveils Finalists for Gillespie Wall Mural Honoring Greensboro Six Top three candidates chosen from more than 50 artists nationwide; Winning artist to be selected next month following formal presentations of original concepts
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Wyndham and Decameron Team Up to Expand All-Inclusive Offerings Deal brings over 2,600 rooms into Wyndham’s rapidly growing all-inclusive portfolio, now spanning more than 50 resorts globally
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The multi-lateral partnership will unveil joint offerings to propel tourism growth and solidify Sentosa’s position as a leading lifestyle destination.
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IHG Hotels & Resorts expands presence in Nepal The new-build hotel, featuring over 100 keys, will bring premium hospitality experiences to the country.
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Once open, the hotel will further strengthen its efforts to attract not only guests from Japan but also overseas travellers through IHG’s global enterprise and its award-winning loyalty program, IHG One Rewards, with more than 130 million members worldwide.
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The exclusive Abu Dhabi Limited Edition capsule, in partnership with Vilebrequin and Experience Abu Dhabi, debuted last night at L’Ondine & Vilebrequin La Plage during the 77th Cannes Film Festival’s opening day. Among the star-studded guests were Nour Arida, Shanina Shaik, and Romee Striid.
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Cruises:
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Princess Cruises is collaborating with Brightline intercity passenger rail to introduce a “Rail and Sail” initiative, enabling guests embarking on cruises from Fort Lauderdale and Port Canaveral to seamlessly transition between rail and sea travel.
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Retail, E-commerce, F&B, Healthcare:
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Givex Wins Mexico’s Leading Optical Retailer Ópticas Lux gift cards, powered by Givex technology, will allow customers to purchase and redeem physical or electronic gift cards at any of the brand’s stores, as well as on its website. Gift cards can be used as a payment method or incentive to access comprehensive solutions in eye care and conservation, with a high sense of professionalism and business ethics.
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New Research: Gen Z Leads the Charge in In-Store Fashion Shopping, Challenging Online Retail Trends 2024 Market Research from 2 Visions Reveals Gen Z’s Strong Preference for Physical Retail Experiences
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Transport, Fuel Retail & Mobility:
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Hertz is done with EVs after 1Q 2024 $195 mn hit on Teslas In its latest annual report, Hertz stated that it has increased its plan to sell EVs by 10,000 units, totaling 30,000 EVs intended for sale in 2024. This represents half of the electric cars in Hertz’s fleet at the beginning of the year.
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Payments, Finance, Property & Insurance:
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Mastercard Picks Five Startups for Blockchain and Digital Assets Program Five startups have been selected to participate in Mastercard’s Start Path program focused on blockchain and digital assets. The initiative aims to foster the development of blockchain applications and improve user experiences. Through this program, Mastercard will collaborate with industry experts and fintech companies to explore various applications of digital assets and blockchain technology to address real-world challenges.
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Wells Fargo Launches Signify Business Cash Mastercard® The new cash rewards business credit card offers business owners increased value and simplicity.
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Loyalty Technology, Solutions & Consulting:
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Amadeus renews its partnership with Travel Up at ATM Amadeus and Travel Up, a major UK travel agency, have extended their longstanding partnership. This means Travel Up will continue accessing a vast array of travel options through the Amadeus Travel Platform, which integrates various types of content seamlessly, including NDC, EDIFACT, and low-cost carrier content.
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Unlocking the Secrets to Optimal Campaign Effectiveness: Quantzig’s Best Business Practices Quantzig’s latest case study showcases the transformative impact of effective campaign analytics on a multinational Athleisure brand. By leveraging innovative analytics solutions, the brand was able to identify key customer cohorts and significantly boost repeat customer rates, demonstrating the power of data-driven marketing strategies in driving sustainable growth.
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Capillary Technologies Tops SPARK Matrix™ as Loyalty Technology Leader Quadrant Knowledge Solutions’ Customer Loyalty Solutions market research includes a detailed global market analysis, competitive landscape, and functional capabilities. It aims to provide strategic information for technology vendors to enhance their understanding of the market and support their growth strategies by evaluating different vendors’ capabilities, competitive differentiation, and market position.
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With applied AI built into to the system, each hotel can present targeted offers via its mobile app or digital marketing channels with relevant and targeted options to have the highest probability of conversion. This includes offers at every stage of the guest’s journey, from initiating a room upgrade at the time of booking to upselling daily breakfast during their stay, to offering late check-out.
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Merkle Named a Leader in Everest Group PEAK Matrix® for Marketing Services Merkle, dentsu’s leading technology-enabled, data-driven customer experience management (CXM) company, today announced Everest Group designated Merkle as a Leader for a second year in a row in its Marketing Services PEAK Matrix® Assessment 2024.
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Alteryx Celebrates Exceptional Customers and Partners Driving Analytics for All The annual awards aim to showcase exceptional customers and partners in the Alteryx Maveryx community based on their remarkable achievements and determination to bring analytics to all.
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Recently, Inspur (China) official released a Customer Value Management(CVM) Platform based on DT4DI (Digital Twin for Decision Intelligence), which aims to help telecom operators manage customer profiles and life cycles by using digital twins and AI technology, and to achieve personalized offering recommendation by analyzing customer behavior, so as to obtain the best marketing achievements and revenue.
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Reports, Research, Insights & Opinions:
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Technavio: Loyalty Management Market size is set to grow by USD 4.40 bn from 2022-2026 Loyalty management markets are undergoing significant transformation through emerging technologies like artificial intelligence (AI) and machine learning (ML). These innovations offer merchants valuable insights for enhancing customer dialogue, experience, and sales.
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Research: Gen Z More Impacted and Influenced by TV and Streaming Than by Social Media In the report, VAB presents in-depth data, analysis and insights, based on independent research conducted in partnership with Hub Entertainment Research
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Hotel Rewards Programs Are Going Greener, Extending Across Brands New Report Finds iSeatz’s 5th Annual benchmark analysis of hospitality rewards shows across-the-board increases in point earn and burn opportunities, driven by sustainability and non-traditional lodging.
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ㅤSource: GLO
